I need to ssh to a server and from there jump to another server.

I created a public key and gave it to the administrator to install it on their 
side.

I successfully connect to the first server but once in there, I cannot connect 
to the next server, I always get 'Permission denied'.

My colleagues on Mac or Linux have not issues. Can I do this with CygWin or 
should I use something different?

I've been told that I need to do something else on CygWin so this carry on the 
public key... Is this the case?

Thanks.

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