vladimirpetrov opened a new issue, #13375: URL: https://github.com/apache/cloudstack/issues/13375
### problem Volume snapshot cannot be downloaded when using VMWare hypervisor. ### versions Found in 4.22.1 ### The steps to reproduce the bug When you try to download a volume snapshot on a VMWare environment, you get the following error: <img width="389" height="155" alt="Image" src="https://github.com/user-attachments/assets/43f7a0f5-43f2-4c24-8f56-732a7fac2864"; /> And here is the exception in the management server log: ``` 2026-06-08 14:50:39,066 ERROR [o.a.c.s.i.BaseImageStoreDriverImpl] (API-Job-Executor-36:[ctx-78500c19, job-44, ctx-8bc3173c]) (logid:14ad9b5b) Unable to create a link for entity at snapshots/2/3/1c076a50-e550-40df-ab68-76ef04c6c365/1c076a50-e550-40df-ab68-76ef04c6c365 on ssvm, Failed to download 2026-06-08 14:50:39,074 ERROR [c.c.a.ApiAsyncJobDispatcher] (API-Job-Executor-36:[ctx-78500c19, job-44]) (logid:14ad9b5b) Unexpected exception while executing org.apache.cloudstack.api.command.user.snapshot.ExtractSnapshotCmd com.cloud.utils.exception.CloudRuntimeException: Unable to create a link for entity at snapshots/2/3/1c076a50-e550-40df-ab68-76ef04c6c365/1c076a50-e550-40df-ab68-76ef04c6c365 on ssvm, Failed to download at org.apache.cloudstack.storage.datastore.driver.CloudStackImageStoreDriverImpl.createEntityExtractUrl(CloudStackImageStoreDriverImpl.java:123) at org.apache.cloudstack.storage.image.store.ImageStoreImpl.createEntityExtractUrl(ImageStoreImpl.java:213) at com.cloud.storage.snapshot.SnapshotManagerImpl.extractSnapshot(SnapshotManagerImpl.java:604) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:569) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163) at org.apache.cloudstack.network.contrail.management.EventUtils$EventInterceptor.invoke(EventUtils.java:109) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175) at com.cloud.event.ActionEventInterceptor.invoke(ActionEventInterceptor.java:52) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175) at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215) at jdk.proxy3/jdk.proxy3.$Proxy245.extractSnapshot(Unknown Source) at org.apache.cloudstack.api.command.user.snapshot.ExtractSnapshotCmd.execute(ExtractSnapshotCmd.java:105) at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:173) at com.cloud.api.ApiAsyncJobDispatcher.runJob(ApiAsyncJobDispatcher.java:110) at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:698) at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53) at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46) at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:646) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) at java.base/java.lang.Thread.run(Thread.java:840) ``` ### What to do about it? _No response_ -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
