rohityadavcloud opened a new issue, #11363:
URL: https://github.com/apache/cloudstack/issues/11363
### problem
With ACS 4.20.1 registering template is somehow broken, I think this is
likely an envrionmental issue but I don't know how to troubleshoot this.
These are the API logs:
```
2025-07-31 19:18:59,248 DEBUG [c.c.a.ApiServlet]
(qtp2038105753-24:[ctx-2195f9e3]) (logid:6f46b92b) ===START=== 192.168.2.10 --
GET
requireshvm=true&ispublic=true&isfeatured=true&url=http:%2F%2F192.168.1.10%2Fiso%2FopenSUSE-Leap-15.6-Minimal-VM.x86_64-Cloud.qcow2&name=openSUSE+15.6&zoneids=323a3a13-7758-4042-98fc-e165da1b139c&hypervisor=KVM&format=QCOW2&details[0].rootDiskController=osdefault&directdownload=false&ostypeid=09b4b8e1-e502-477c-b41f-464133790a53&command=registerTemplate&response=json&sessionkey=VHRyB-69qV39NjH70l_dcPz-LkA
2025-07-31 19:18:59,248 DEBUG [c.c.a.ApiServlet]
(qtp2038105753-24:[ctx-2195f9e3]) (logid:6f46b92b) Two factor authentication is
already verified for the user 2, so skipping
2025-07-31 19:18:59,254 DEBUG [c.c.a.ApiServer]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) CIDRs from
which account 'Account
[{"accountName":"admin","id":2,"uuid":"d7cde215-82fa-11ed-b2b0-525400110090"}]'
is allowed to perform API calls: 0.0.0.0/0,::/0
2025-07-31 19:18:59,256 INFO [o.a.c.a.DynamicRoleBasedAPIAccessChecker]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Account for
user id d7cebf69-82fa-11ed-b2b0-525400110090 is Root Admin or Domain Admin, all
APIs are allowed.
2025-07-31 19:18:59,256 DEBUG [o.a.c.a.StaticRoleBasedAPIAccessChecker]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) RoleService is
enabled. We will use it instead of StaticRoleBasedAPIAccessChecker.
2025-07-31 19:18:59,256 DEBUG [o.a.c.r.ApiRateLimitServiceImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) API rate
limiting is disabled. We will not use ApiRateLimitService.
2025-07-31 19:18:59,304 DEBUG [o.a.c.s.h.HeuristicRuleHelper]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) No heuristic
rules found for zone [Zone {"id": "1", "name": "IND-GGN1", "uuid":
"323a3a13-7758-4042-98fc-e165da1b139c"}] and heuristic type [TEMPLATE].
Returning null.
2025-07-31 19:18:59,306 DEBUG [c.c.s.StatsCollector]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Verifying
image storage [ImageStore
{"id":1,"name":"nfs-secondary-rpi","uuid":"a6732a62-6a70-4894-b2b4-6ef04fdab76c"}].
Capacity: total=[1.7910 TB], used=[589.36 GB], threshold=[90.00%].
2025-07-31 19:18:59,307 INFO [c.c.t.HypervisorTemplateAdapter]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Private
template will be allocated in image store [ImageStore
{"id":1,"name":"nfs-secondary-rpi","uuid":"a6732a62-6a70-4894-b2b4-6ef04fdab76c"}]
in zone [Zone {"id": "1", "name": "IND-GGN1", "uuid":
"323a3a13-7758-4042-98fc-e165da1b139c"}].
2025-07-31 19:18:59,308 DEBUG [o.a.c.s.i.TemplateDataFactoryImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) template
Template {"format":"QCOW2","id":296,"name":"openSUSE
15.6","uniqueName":"296-2-18ffb204-50c6-3846-998e-ed851d37b8f3","uuid":"e5f8dab9-0156-442c-9e4f-66ef65f3f98f"}
with id 296 is not in store: ImageStore
{"id":1,"name":"nfs-secondary-rpi","uuid":"a6732a62-6a70-4894-b2b4-6ef04fdab76c"},
type: Image
2025-07-31 19:18:59,320 DEBUG [o.a.c.s.i.TemplateDataFactoryImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) template
Template {"format":"QCOW2","id":296,"name":"openSUSE
15.6","uniqueName":"296-2-18ffb204-50c6-3846-998e-ed851d37b8f3","uuid":"e5f8dab9-0156-442c-9e4f-66ef65f3f98f"}
with id 296 is already in store:ImageStore
{"id":1,"name":"nfs-secondary-rpi","uuid":"a6732a62-6a70-4894-b2b4-6ef04fdab76c"},
type: Image
2025-07-31 19:18:59,329 DEBUG [o.a.c.s.i.BaseImageStoreDriverImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Performing
image store createTemplate async callback
2025-07-31 19:18:59,330 INFO [o.a.c.s.i.BaseImageStoreDriverImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Updating store
ref entry for template Template {"format":"QCOW2","id":296,"name":"openSUSE
15.6","uniqueName":"296-2-18ffb204-50c6-3846-998e-ed851d37b8f3","uuid":"e5f8dab9-0156-442c-9e4f-66ef65f3f98f"}
2025-07-31 19:18:59,373 DEBUG [c.c.r.ResourceLimitManagerImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Updating
resource Type = secondary_storage count for Account = 2 Operation = increasing
Amount = (5.00 MB) 5242880
2025-07-31 19:18:59,382 DEBUG [c.c.r.ResourceLimitManagerImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Updating
resource Type = template count for Account = 2 Operation = increasing Amount = 1
2025-07-31 19:18:59,391 WARN [o.a.c.m.w.WebhookServiceImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Skipping
delivering event Event {"description":"{\"details\":\"Id: 296 name: openSUSE
15.6\",\"event\":\"TEMPLATE.CREATE\",\"status\":\"Completed\"}","eventId":null,"eventType":"TEMPLATE.CREATE","eventUuid":null,"resourceType":"VirtualMachineTemplate","resourceUUID":null}
to any webhook as account ID is missing
2025-07-31 19:18:59,392 WARN [o.a.c.f.e.EventDistributorImpl]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) Failed to
publish event [category: ActionEvent, type: TEMPLATE.CREATE] on bus
webhookEventBus
2025-07-31 19:18:59,415 DEBUG [c.c.a.ApiServlet]
(qtp2038105753-24:[ctx-2195f9e3, ctx-c3098e09]) (logid:6f46b92b) ===END===
192.168.2.10 -- GET
requireshvm=true&ispublic=true&isfeatured=true&url=http:%2F%2F192.168.1.10%2Fiso%2FopenSUSE-Leap-15.6-Minimal-VM.x86_64-Cloud.qcow2&name=openSUSE+15.6&zoneids=323a3a13-7758-4042-98fc-e165da1b139c&hypervisor=KVM&format=QCOW2&details[0].rootDiskController=osdefault&directdownload=false&ostypeid=09b4b8e1-e502-477c-b41f-464133790a53&command=registerTemplate&response=json&sessionkey=VHRyB-69qV39NjH70l_dcPz-LkA
```
### versions
ACS 4.20.1, multi-arch env
### The steps to reproduce the bug
_No response_
### What to do about it?
_No response_
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