We are preparing to switch from a commercial package (Numara Footprints) to osTicket. We looked at a number of commercial and open source products, and we narrowed it down to two open source products that we liked, osTicket and RT (RequestTracker). We installed both of those to test them out and all of us preferred osTicket. The features are similar in both. RT has more add-on modules available so if you expect to want to do heavy customizations, that might be a better choice, but osTicket is nicer out of the box and will require less configuration time.
Terran McCanna PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, GA 30345 404-235-7138 tmcca...@georgialibraries.org ----- Original Message ----- From: "Stuart Forrest" <sforr...@bcgov.net> To: CODE4LIB@LISTSERV.ND.EDU Sent: Monday, June 8, 2015 5:28:59 PM Subject: [CODE4LIB] Hrlpdesk Software Hi Do any of you use a helpdesk ticket system? What do you use? How do you get on with it etc? I am particularly interested in open source software. Thanks Stuart ================================================================================ Stuart Forrest PhD, LITA Member Library Systems Specialist Beaufort County Library 843 255 6450 sforr...@bcgov.net<mailto:sforr...@bcgov.net> http://www.beaufortcountylibrary.org<http://www.beaufortcountylibrary.org/> For Leisure, For Learning, For Life
