I wanted to draw your attention to this upcoming UX Workshop. I thought it might be of interest to some of you.
https://electroniclibrarian.org/2024-live-workshop-ux-odyssey/ The ER&L conference<https://electroniclibrarian.org/> also includes a User Experience and Promotion track offering the workshop, three posters and 21 in-person and recorded presentations. You'll gain valuable insights, techniques, and best practices that will enable you to enhance the experience for your user population. Start your conference by attending the UX research workshop, learning about testing methodologies, including card sorts and tree tests, and developing unbiased questions that connect the gaps between user intentions and actions. There are sessions dedicated to usability testing practices, user-centered design techniques, and a distinctive tool designed to assist patrons in navigating physical library spaces. Multiple sessions are geared towards e-resource accessibility, offering guidance on conducting accessibility audits, collaborating with vendors, and advocating for accessibility in the collection management process. Additional sessions concentrate on service assessment, exploring how libraries have analyzed trouble tickets and chat transcripts to enhance customer service. Some sessions delve into marketing and outreach concepts, presenting innovative approaches to promote library resources and providing insights on evaluating the effectiveness of different marketing techniques on resource usage. Lastly, enjoy posters that showcase projects on improving access to library resources through a review of LibGuide content, LibGuides web accessibility audit, and a marketing art that enhances students' experience.
