When an OS gets towards release, I notice a sharp increase in the likelihood of my bug report getting intercepted and returned by bug screeners. This is a function of a management, not engineering, and I gather their job is to swat bugs away from the engineers so they can focus on getting the release out the door.
Unfortunately I fear the screeners are in a similar position as customer “service” agents—that is, under constant pressure to resolve bugs quickly, and either explicitly or implicitly encouraged to close bugs for the sake of meeting some kind of performance metric. Part of the role of Evangelists is to sidestep this process: they are technically skilled and politically empowered to put important bugs under the engineering managers’ noses. Likewise for Relationship Managers, if you have one. This sounds like a big enough issue that you might want to flag Jake Behrens, the UI and App Frameworks Evangelist: <behr...@apple.com> If this doesn’t fall under his purview, he’ll at least be able to forward you to the right person. --Kyle Sluder > On Sep 18, 2014, at 10:29 AM, Markus Spoettl <ms_li...@shiftoption.com> wrote: > >> On 17/09/14 17:32, Kyle Sluder wrote: >> Your video won’t play on my phone. But honestly, if you’re not doing anything >> particularly advanced (as in the OpenGL or CGDirectDisplay level), then the >> symptoms you describe should not appear and you ought to file a bug. >> >> You might consider simply attaching your current project (along with >> screenshots and/or a version of your movie you know to work) before bothering >> to make a demo app. Be sure to include your system configuration—this is one >> case where it really matters, and you don’t want to burn time waiting for a >> bug screener’s “please attach a system configuration” reply. > > I filed a bug, lets hope they can recreate using the app, video, test data and > system configuration I supplied. > > The last two times I did this in the last couple of weeks, I got a response > that > indicated they didn't even read the first line of the steps (which says "unzip > the attached app and start it") by requesting an app to reproduce the issue. I > find the whole experience extremely unrewarding, rude and very deterring. > > Regards > Markus > -- > __________________________________________ > Markus Spoettl _______________________________________________ Cocoa-dev mailing list (Cocoa-dev@lists.apple.com) Please do not post admin requests or moderator comments to the list. Contact the moderators at cocoa-dev-admins(at)lists.apple.com Help/Unsubscribe/Update your Subscription: https://lists.apple.com/mailman/options/cocoa-dev/archive%40mail-archive.com This email sent to arch...@mail-archive.com
