Thank you folks. The customer actually found the cause - permissions. The
installers are distributed as ZIP files, and some extractors don't set the
"x" permission on the extracted executables and Mac OS X stupidly reacts by
doing, well, nothing... So that was it, but at least I now know what causes
it.

Cheers!
Vojtech


2012/12/11 Ken Thomases <k...@codeweavers.com>

> On Dec 11, 2012, at 11:12 AM, Vojtěch Meluzín wrote:
>
> > one of the customers reported that on his 10.8.2 our installer failed to
> > even run and in the terminal there was this message:
> >
> > LSOpenURLsWithRole() failed with error -10810 for the file
> > /Users/visa/Downloads/mxxx_7_05_setupmac/mxxx_7_05_setupmac.app.
> >
> > I have checked that there is no call to the god damn LSOpenURLsWithRole,
> > whatever it is. Any ideas what's wrong?
>
> My first guess is simply that their download was corrupted.  You can have
> them check it with md5sum or the like.  Or you can have them trash what
> they downloaded and download it again.
>
> Regards,
> Ken
>
>
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