Great, thank-you all very much! I'm afraid this user is finding even point-and-click tough going, but I'll try as we have very little else to go on right now. Installing the dev tools is likely to be out for the moment.

However, in following your advice I'm not getting the app launched - I just get "$: Command not found.". I just use the default shell in Terminal and I don't use it much myself so I'm not sure what the problem is. I'm on Snow but the user is on 10.5.7 right now.

--Graham




On 07/09/2009, at 5:04 PM, Joar Wingfors wrote:

NSZombie doesn't prevent crashes (since Leopard). If you instruct the user to launch the app like this:

        $ NSZombieEnabled=YES /path/to/Foo.app/Contents/MacOS/Foo

...you will see something like this in the terminal where you launched the app when you hit a zombie:

        *** -[Bar baz]: message sent to deallocated instance 0x1004a8c30
        Trace/BPT trap

...where "Bar" is the class of the object being messaged, and "baz" is the message being sent. If the user isn't running the app under the debugger, CrashReporter will pop up, and the user can copy out the backtrace and pass it along to the developer.

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