On 27 Aug 2009, at 12:34, Graham Cox wrote:

I'm using the following code to generate thumbnail images in one of my user interfaces. It works fine on my machine, and on all the ones I've tested, but a couple of users have reported that they don't see the thumbnails. One user experiencing this problem helped me to log some results which shows that the QLThumbnailImageCreate function is returning nil. The docs state that this will return nil if it can't read the file, but it's the exact same file on every system, loaded from my app's resources. So why would it fail in a few percent of cases, but mostly work? All affected users are running the latest system version.


CFURLRef url = CFURLCreateWithFileSystemPath( NULL, (CFStringRef) [self path], kCFURLPOSIXPathStyle, NO );

// logging the URL/path at this point shows that the correct path is being returned from [self path], a path to app internal resources
        
        CGSize  maxImageSize = CGSizeMake( 512, 512 );
NSDictionary* options = [NSDictionary dictionaryWithObjectsAndKeys: (id)kCFBooleanTrue, kQLThumbnailOptionIconModeKey, nil];
        
CGImageRef qli = QLThumbnailImageCreate( NULL, url, maxImageSize, (CFDictionaryRef)options );
        CFRelease( url );
        
        // on a very few systems, qli is nil here

Is there a possibility that QuickLook can somehow be turned off?

Not sure if this related. Sometimes I encounter the situation where the CoverFlow view in Finder stops providing previews - though I don't know if Finder uses QuickLook. You could ask your users if this occurs in their case - it might narrow things down or throw up something else. Plus it's easy to check.

Any ideas?

--Graham


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