> On Oct 24, 2019, at 5:16 PM, James Walker via Cocoa-dev
> <cocoa-dev@lists.apple.com> wrote:
>
> On 10/24/19 3:57 PM, Rob Petrovec via Cocoa-dev wrote:
>>> On Oct 24, 2019, at 4:50 PM, Stephane Sudre <dev.iceb...@gmail.com> wrote:
>>>
>>> On Fri, Oct 25, 2019 at 12:38 AM Rob Petrovec via Cocoa-dev
>>> <cocoa-dev@lists.apple.com> wrote:
>>>> If its a ranty bug report, which apparently happens a lot, it goes into a
>>>> black-hole never to see the light of day if it doesn’t just get closed
>>>> right off the bat. So try to keep opinions & criticisms out of it. Just
>>>> the facts and keep it professional.
>>>
>>> Not fixing an issue because the bug report is ranty is definitely not
>>> professional.
>> Apple Engineers aren’t in the service industry. So they don’t have to
>> sit there and take it with a smile.
>
> When Apple engineers deal with bug reports, they're not just doing it as a
> favor to the person who filed the report. Bugs may affect many developers
> and end users, only a few of whom have the ability and the time to file a bug
> report. So I agree that it would be unprofessional to ignore a report just
> because it's not worded calmly.
Most ranty bugs don’t have any actionable content in them though. They
are just complaining and being insulting with no content of value, like most
rants. They typically don’t have steps to reproduce or logs or video or
anything like that. If there is anything actionable in it the engineers will
typically copy/paste that actionable content into a new bug and send the
original back to be closed.
Put yourself in the Apple Engineers shoes. If someone sent you a long
ranty, critical, & insulting email, or came up to you and started screaming at
you about something, would you want to continue to interact with that person?
I seriously doubt it. That person will probably continue to respond in the
same way as their initial correspondence and provide nothing of value.
—Rob
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