________________________________________ From: CnC-List [cnc-list-boun...@cnc-list.com] on behalf of Graham Collins via CnC-List [cnc-list@cnc-list.com] Sent: April 22, 2016 7:12 PM To: cnc-list@cnc-list.com Cc: Graham Collins Subject: Re: Stus-List Raymarine tech support is a dead end)
I'd agree with that. Happy with the product (EV200 and an a75 plotter, plus a i70 display). Tech support is lame. My issue is that my DigitalYacht AIS can happily talk to my a75, but not to the i70 display. If I have the a75 on it seems to repeat the AIS data in a format the i70 can understand, so it shows AIS info. With the a75 off I get a "no AIS source" message on the i70. Opening a question on their tech forum did not yield any sensible reply. I'd like to be able to show AIS on the i70 when I don't have the a75 on, using less power. Graham Collins Secret Plans C&C 35-III #11 On 2016-04-22 6:29 PM, Chuck S via CnC-List wrote: I bought an EV-100 last spring on the internet. I thought I needed to buy cables. Fred Street offered me competitive prices for cables. Instead I found suitable mounting places for the components and put it together from what came in the kit. It worked great. I had one glitch. Raymarine tech support is a dead end. The new flux sensor sits in a special bracket. There are two foam rings, one above and one below the sensor, that cushion the ride in the bracket. One of mine tore when I tried to remove the paper backing from the foam. The foam is very weak compared to the glue, so the foam pulled apart leaving half of the ring on the paper. I tried to get replacements from Raymarine. I hung on the phone with tech support for over 30 minutes, twice. I even joined their online tech support list, posted my questions, not one response. I applied for their rebate, and emailed them photos of my install. No answer there either. Reported that problem to their tech support. No response. My system works without the foam ring, so I gave up trying to fix what ain't broke. I'll probably make a ring out of soft tubing or maybe the rubber spline used for screening. Chuck Resolute 1990 C&C 34R Broad Creek, Magothy River, Md ________________________________ From: "John McKay via CnC-List" <cnc-list@cnc-list.com><mailto:cnc-list@cnc-list.com> To: cnc-list@cnc-list.com<mailto:cnc-list@cnc-list.com> Cc: "John McKay" <jmckay...@yahoo.ca><mailto:jmckay...@yahoo.ca> Sent: Friday, April 22, 2016 7:00:26 AM Subject: Re: Stus-List Autopilot purchase and solar panel install I bought a EV-100 recently The documentation is extremely confusing I called Raymarine Tech Support. There is not rudder indicator. I suspect you are seeing that reference in the manual that talks about the ST4000. The person I talked to said there are about two pages in that manual about installing the motor mount to the wheel. Once that is done, put that manual aside. the other problem I had was there is no power cable for one of the units and I find the black/white cables are short. Apparently both of these issues are my responsibility and have to buy these cables myself. John on Enterprise On Thursday, April 21, 2016 10:03 PM, bobmor99 . via CnC-List <cnc-list@cnc-list.com><mailto:cnc-list@cnc-list.com> wrote: Does the EV-100 wheel pilot system require a rudder reference system? Raymarine sells those for about $250. Cheers Bob M Ox 33-1 Jax, FL On Wed, Apr 20, 2016 at 8:29 AM, Frederick G Street via CnC-List <<mailto:cnc-list@cnc-list.com>cnc-list@cnc-list.com<mailto:cnc-list@cnc-list.com>> wrote: Gee, Richard; I’m speechless… :^) Thanks! Mark — Defender’s current public price on the EV-100 wheel pilot system is LESS than my dealer’s cost right now. I’m hoping that means that Raymarine is coming out with a newer (more powerful?) version, but don’t hold your breath. They’re pretty tight-lipped about upcoming products. If anyone on the list is looking for a wheel pilot, now’s the time to get one — $1159.99 plus a $300.00 rebate. — Fred Fred Street -- Minneapolis S/V Oceanis (1979 C&C Landfall 38) -- on the hard in Bayfield, WI :^( _______________________________________________ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated! _______________________________________________ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated! _______________________________________________ tech support for raymarine is amazing g. his name is Fred This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated! _______________________________________________ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
