On Fri, 2014-04-11 at 07:58 -0600, Richard Carter wrote: > Hi Folks, > > > I have been out in Ontario for the last few months so I haven't > attended any meeting recently. But I have been reading the posts > about, in part, what the role of CLUG should be. As a relative newbie > I have found the most important functions of CLUG are related to help > with difficulties associated with linux . This help takes two main > forms: install fests and questions/answers on clug-talk. The meetings > are less useful but sometimes provide a means to ask questions. The > new installers in debian and ubuntu may seem to make install fests > redundant but I, at least, would still benefit from help setting up a > dual-boot system on a laptop which already has windows 8 installed. > > > Robin
Thanks for bringing these points up again. It's been part of an ongoing healthy debate. The real issue is customer service. To delight the customer should be the goal. Tech people do have customers, paying ones or some we work for free. I read an article back in 1996, when it was published about: How to help someone use a computer. It was serendipity for me back then, and I find people some people are still not getting it. Excerpt from article on: How to help someone use a computer, (c) 1996 http://polaris.gseis.ucla.edu/pagre/how-to-help.html Phil Agre Computer people are fine human beings, but they do a lot of harm in the ways they "help" other people with their computer problems. Now that we're trying to get everyone online, I thought it might be helpful to write down everything I've been taught about helping people use computers. >From WordNet (r) 3.0 (2006) [wn]: serendipity n 1: good luck in making unexpected and fortunate discoveries _______________________________________________ clug-talk mailing list clug-talk@clug.ca http://clug.ca/mailman/listinfo/clug-talk_clug.ca Mailing List Guidelines (http://clug.ca/ml_guidelines.php) **Please remove these lines when replying
