Hi Many thanks
Please see a snapshot of the debug freshclam log I think this is the issue but uid/gid is correct for 244 and has full rewrite on folders Can't create new file /var/clamav/tmp/clamav-61f7880d2549a998be74b30d38fe6fc5.tmp in /var/clamav Hint: The database directory must be writable for UID 244 or GID 244 As I said, if you stop and start freshclam or touch .cvd files it updates for around a week and then same issue appears again I do not think it is a time out issue and these servers are situated in a datacentre on 1 GB link to internet and the default time values would be used as they are hashed out I am sorry if I am wrong Many thanks John folder perms drwxr-xr-x. 3 clamav clamav 4096 Jan 23 15:16 clamav -rw-r--r-- 1 clamav clamav 296388 Nov 21 12:51 bytecode.cvd -rw-r--r-- 1 clamav clamav 58022101 Jan 23 15:15 daily.cvd -rw-r--r-- 1 clamav clamav 117859675 Nov 26 07:38 main.cvd drwxr-xr-x 2 clamav clamav 4096 Jan 23 15:16 tmp grep -i timeout /etc/freshclam.conf # Timeout in seconds when connecting to database server. #ConnectTimeout 60 # Timeout in seconds when reading from database server. #ReceiveTimeout 300 Freshclam running normally wake up ClamAV update process started at Mon Jan 20 07:21:30 2020 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.102.0 Recommended version: 0.102.1 DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav daily.cvd database is up to date (version: 25700, sigs: 2148000, f-level: 63, builder: raynman) main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr) bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63, builder: anvilleg) -------------------------------------- Received signal: wake up ClamAV update process started at Mon Jan 20 09:21:30 2020 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.102.0 Recommended version: 0.102.1 DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav daily.cvd database is up to date (version: 25700, sigs: 2148000, f-level: 63, builder: raynman) main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr) bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63, builder: anvilleg) -------------------------------------- freshclam debug error Received signal: wake up ClamAV update process started at Mon Jan 20 11:21:30 2020 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.102.0 Recommended version: 0.102.1 DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav daily.cvd database is up to date (version: 25700, sigs: 2148000, f-level: 63, builder: raynman) main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr) bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63, builder: anvilleg) -------------------------------------- Received signal: wake up ClamAV update process started at Mon Jan 20 13:21:30 2020 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.102.0 Recommended version: 0.102.1 DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav daily database available for update (local version: 25700, remote version: 25701) ERROR: downloadFile: Can't create new file /var/clamav/tmp/clamav-0636ba9bf0c524ebd0f0af59117dabf9.tmp in /var/clamav Hint: The database directory must be writable for UID 244 or GID 244 WARNING: getcvd: Can't download daily.cvd from https://database.clamav.net/daily.cvd ERROR: Unexpected error when attempting to update database: daily WARNING: fc_update_databases: fc_update_database failed: Failed to read/write file to database directory (10) ERROR: Database update process failed: Failed to read/write file to database directory (10) ERROR: Update failed. -------------------------------------- Received signal: wake up ClamAV update process started at Mon Jan 20 15:21:30 2020 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.102.0 Recommended version: 0.102.1 DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav daily database available for update (local version: 25700, remote version: 25701) ERROR: downloadFile: Can't create new file /var/clamav/tmp/clamav-61f7880d2549a998be74b30d38fe6fc5.tmp in /var/clamav Hint: The database directory must be writable for UID 244 or GID 244 WARNING: getcvd: Can't download daily.cvd from https://database.clamav.net/daily.cvd ERROR: Unexpected error when attempting to update database: daily WARNING: fc_update_databases: fc_update_database failed: Failed to read/write file to database directory (10) ERROR: Database update process failed: Failed to read/write file to database directory (10) ERROR: Update failed -----Original Message----- From: clamav-users [mailto:clamav-users-boun...@lists.clamav.net] On Behalf Of G.W. Haywood via clamav-users Sent: 24 January 2020 12:20 To: ClamAV users ML Cc: G.W. Haywood Subject: Re: [clamav-users] Problem to update virus database Hi there, On Fri, 24 Jan 2020, Doc2disk wrote: > We see this failure to update on both Centros 6 and 7 If you stop and > start fresh clam or touch the files, the issue goes away for a few > days I do not understand these symptoms. What timeouts are you using? (See below.) >> On 24 Jan 2020, at 10:55, Matus UHLAR - fantomas <uh...@fantomas.sk> wrote: >>> On 24.01.20 11:10, Tomasz Mejer via clamav-users wrote: >>> I have installed ClamAV on my Ubuntu 16.04 LTS machine. I can't >>> update virus database update. >>> When I run: >>> >>> sudo freshclam >> >> you should not run freshclam under root user. Best to create a separate user such as 'clamav' for this stuff. >>> i got: >>> "Download failed (28) >>> "getcvd: Can't download daily.cvd from >>> https://database.clamav.net/daily.cvd If you enable debug logging you may see more helpful information. When I see (28) it seems to mean that a timeout has been reached. Perhaps you can increase the two timeouts in the freshclam daemon configuration (and I suggest that you then restart the daemon). The timeouts provided by default are I believe too short, I use 1800 seconds and 600 seconds: root@pi4b302:~# grep -i timeout /etc/mail/clamav/freshclam.conf ConnectTimeout 600 ReceiveTimeout 1800 (Yes, this is ClamAV running on a Raspberry Pi4B. :) >> try running 'https://database.clamav.net/daily.cvd' in /tmp I think that should read something like "try running 'wget https://database.clamav.net/daily.cvd'" HTH -- 73, Ged. _______________________________________________ clamav-users mailing list clamav-users@lists.clamav.net https://lists.clamav.net/mailman/listinfo/clamav-users Help us build a comprehensive ClamAV guide: https://github.com/vrtadmin/clamav-faq http://www.clamav.net/contact.html#ml The content of this email are intended for the named addressee only. It contains information that may be confidential and which may also be privileged. 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