On Thu, 09 Sep 2010 14:35:40 +0530
ANANT S ATHAVALE <a...@isac.gov.in> wrote:

> Dear List,
> 
> I have got a complaint from one of our users that, a genuine mail has
> got identified as virus: Heuristics.Phishing.Email.SpoofedDomain,
> with internal reference code as ' 02103-11/QCZxxtAvePMy'. 

That reference code is not coming from ClamAV, it has no reference
codes. Its probably some reference code of some 3rdparty app that uses
ClamAV for scanning.

> I don't
> know what exactly is the meaning of internal reference code.
> 
> We are not quarantining the mails which are detected as infected.
> Under this condition, I really do not know the genuinity of the
> actual mail which has been blocked.  
> 
> But, it looks like this is a false positive as the recipient has
> confirmed with the bank that such mails are being sent.
> 
> What is the way out that in future such mail is not detected as
> virus.  How to address this issue.  Please let me know.

daily.pdb lists hdfcbank.com and I see hdfcbank.net below that might be
a problem.
Try adding this to local.wdb:
M:hdfcbank.com:hdfcbank.net
M:hdfcbank.net:hdfcbank.com

If that doesn't work then we'd need a copy of that email, or at least
the output of 'clamscan --debug <youremail> |grep Phishcheck'

Best regards,
--Edwin
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