At 2:16 PM +0100 11/21/09, Luca Gibelli wrote:
Hello,
> FYI, I'm still getting the submission error.
> ERROR: SubmitDetectionStats: Remote server reported temporary
failure: under maintenance
it looks like it will need some more time. I hope it will be back online
by monday.
The service is back online.
We are trying to do the best that we can with the resources we have.
I had to take the service down because we were running short of space
and our budget currently doesn't allow to allocate more resources to this
service.
Admittedly, this sucks.
Good news is that I made use of this time to add support for "per user
statistics", a new feature that will be launched together with 0.96
(see our roadmap: http://www.clamav.net/about/roadmap).
I'm always receptive to constructive criticism and advice and I'm happy
that so many people on this mailing list were able to provide such an
high-level feedback in this occasion.
Luca,
I must admit that I do not understand what kind of space issues would
require bringing an entire realtime reporting system offline for a
week. That said, I and others on this list do appreciate your efforts
especially under budget constraints.
I do feel that if clamav/sourcefire is going to provide any realtime
service, such as stats or your standard signature distributions, you
need to provide a status page, maybe using mrtg or something
equivalent along with manual generated messages when situations
become dire, to inform the user community of what is going on.
Realtime systems owe their users proactive reporting and not
responses to list questions such as "are you down?" hours or days
later.
The scheduled capabilities in your roadmap for deployment just 70 to
90 days away include even more realtime services such as extended and
per user stats and infrastructure for 3rd party stats yet there is no
mention of a clamav.net infrastructure operational status reporting
system nor hardware upgrades to mitegate the current lack of
capabilities.
Based upon your budget and equipment constraints as stated above, the
recent outage, and considering the increased realtime services to be
made available shortly, the user community needs a status dashhboard
at clamav.net for now and for the future.
Luca, I know you are stressed and I will offer some help for this
project during my free time ;-) if you need and I am sure that others
on this list will offer support as well..
Tom
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