On Wed, 8 Feb 2023 at 09:48, Hank Nussbacher via cisco-nsp <cisco-nsp@puck.nether.net> wrote:
> So how does one escalate such an issue within TAC? Is there some secret > email like escalati...@cisco.com or vp-...@cisco.com that one can contact? You call your account team, express your grief and set expectations. Then you have someone in your corner internally, which is far more effective than externally trying to fix it. It saddens me greatly, because it shouldn't work in a world full of responsible adults, but having weekly case review calls works very well, because then the account team will be embarrassed to say 'ok this didn't move since last week', and they ensure things move even a little bit. It steals 30min-1h per week per vendor of your time, but pays dividends. Working would be much more pleasurable if half the world's white collar workers wouldn't be unemployed plat card holders and cruising without output, while looking down on people doing 3 jobs and not qualifying for a mortgage. -- ++ytti _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
