As a customer, I demand to see that the bandwidth I am paying for is
available off-net, to at least SOME endpoints on the Internet, via both
UDP and TCP.
On 8/12/18 4:17 AM, Jason Lixfeld wrote:
In addition to an on-net server, we ask our customers to test from a hardwired
connection directly into our CPE instead of Wi-Fi. Wi-Fi can negatively affect
performance due to variables that are impossible to predict or compensate for.
Sent from my iPhone
On Aug 12, 2018, at 7:07 AM, Jared Mauch <[email protected]> wrote:
Host your own. Here’s a good one:
https://github.com/adolfintel/speedtest
Jared Mauch
On Aug 12, 2018, at 7:00 AM, [email protected] wrote:
Hi everyone,
I wanted to ask how do you guys handle the customer complains about slow
Internet speed? Today almost everyone takes the measurement from speedtest.net
and reports that as the speed their getting.
As far as how speedtest works is that is uses multiple TCP connections which is
not real measurement as opposed to Iperf for example.
It also selects a public server which is outside of your AS thus taking into
consideration the busy international links which are outside of your
administration andas a result for a 30Mbps package the measure shows 15 for
example.
Do you ask customers to select the local server when doing speedtests? Would
like to know how do you treat those cases, any special tool or measurement?
Thanks,
Ton
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