Hey all What I am trying to figure out is, can I buy SmartNet (or something else) where I can just get the 'Core Entitlements', and NOT any hardware, onsite or engineers.
Or.. is there another way where you can software updates for a product you bought - same software train, features, etc... without having to buy SmartNet. The scenario's here could be: - Customer without SmartNet on new equipment needing updates - Our new customer with older kit which we want to put on SmartNet (with or without hardware replacement) - Kit you've purchased online - refurbished, etc and want to put it under a "software" support contract ...Skeeve "SMARTnet Core Entitlements" "Software and technical support and express delivery of parts. * Technical Assistance Centre (TAC) 24 hours / 7 days. Telephone response within 1 hour (in standard business hours) for hardware, software, configuration support and critical problem escalation. * Registered access to Cisco Connection Online (CCO) 24 hours / 7 days. * Entitlement to lodge software calls and queries via CCO to the TAC. * All IOS software upgrades via download from CCO or media upon request. * Access to 'Known Bug Query' programs for self support." "Standard SMARTnet 8x5xNBD (CON-SNT-XXX)" "Core entitlements of SMARTnet as shown above, plus: Delivery of advanced replacement hardware Next Business Day (NBD), provided that request is received by 3 pm AEST. 24x7 TAC, CCO, IOS + 8x5xNBD Parts" "Enhanced SMARTnet 8x5x4 (CON-SNTE-XXX)" "Core entitlements of SMARTnet as shown above, plus: Delivery of advanced replacement hardware from 9 am to 5 pm (local time), Monday to Friday within 4 hours for sites within 75 km radius of Central Business District of all Australian state and territory capital cities, plus regional authorised rapid response depots. 24x7 TAC, CCO, IOS + 8x5x4 Parts" "Premium SMARTnet 24x7x4 (CON-SNTP-XXX)" "Core entitlements of SMARTnet as shown above, plus: Delivery of advanced replacement hardware 24 hours per day, 7 days per week within 4 hours for sites within 75 km radius of Central Business District of all Australian state and territory capital cities, plus regional authorised rapid response depots. 24x7 TAC, CCO, IOS + 24x7x4 Parts" "2hr SMARTnet 24x7x2 (CON-S2P-XXX)" "Core entitlements of SMARTnet as shown above, plus: Delivery of advanced replacement hardware 24 hours / 7 days, within 2 hours for sites within 20 km radius of Central Business District of all Australian state and territory capital cities, plus regional authorised rapid response depots. 2 hours in normal business conditions. 24x7 TAC, CCO, IOS + 24x7x2 Parts" -- Skeeve Stevens, CEO/Technical Director eintellego Pty Ltd - The Networking Specialists [email protected] / www.eintellego.net Phone: 1300 753 383, Fax: (+612) 8572 9954 Cell +61 (0)414 753 383 / skype://skeeve www.linkedin.com/in/skeeve ; facebook.com/eintellego -- NOC, NOC, who's there? Disclaimer: Limits of Liability and Disclaimer: This message is for the named person's use only. It may contain sensitive and private proprietary or legally privileged information. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. eintellego Pty Ltd and each legal entity in the Tefilah Pty Ltd group of companies reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. Any reference to costs, fee quotations, contractual transactions and variations to contract terms is subject to separate confirmation in writing signed by an authorised representative of eintellego. Whilst all efforts are made to safeguard inbound and outbound e-mails, we cannot guarantee that attachments are! virus-free or compatible with your systems and do not accept any liability in respect of viruses or computer problems experienced. _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
