Dear John, I can't answer your questions with the limited information you supply, but I would recommend contacting the company that sold you the detector. Most probably that's the maker of your diffractometer. They'll be able to help you out. If it's something that requires repair, they might even send you a loan instrument while taking care of yours. If you bought the detector directly from Dectris, please send an email to our support team with details.
All best. Andreas On Fri, Jul 14, 2017 at 6:14 PM, John Hardin <jwhcambri...@gmail.com> wrote: > Hi, > > We have recently noticed an issue with our Pilatus (biased pixels/vertical > lines). > I was curious as to whether anyone else has seen this or might know what > could have caused it? > > Best, > John > > > -- <https://www.dectris.com> Andreas Förster, Ph.D. MX Application Scientist, Scientific Sales Phone: +41 56 500 2100 | Direct: +41 56 500 21 76 | Email: andreas.foers...@dectris.com DECTRIS Ltd. | Taefernweg 1 | 5405 Baden-Daettwil | Switzerland | www.dectris.com [image: LinkedIn] <https://www.linkedin.com/company/5067919> [image: facebook] <https://www.facebook.com/pages/Dectris-Ltd/623855944369304> <https://twitter.com/DECTRIS_News> Confidentiality Note: This message is intended only for the use of the named recipient(s) and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender and delete the message. Any unauthorized use of the information contained in this message is prohibited.
