Some possible problems might include: 1) You do not have the proper site file for the detector used to collect the data. Most synchrotrons will provide these files on their websites. For example the site files for APS (SERCAT) can be found at http://www.ser.aps.anl.gov/new/hkl_2000.html Each file is specific for the individual beamline. Other synchrotrons should also have the relevant files for their detectors.
2) You do not have a current license from HKL to process images from the synchrotron. Sometimes if your license has expired, you are only able to process home source images, but not synchrotron images. You can contact HKL Research directly to see about updating you license http://www.hkl-xray.com/ In many cases, you can also get a short-term license that will allow you to process your synchrotron images. Good luck, Gene ======================================= Eugene Masters, Ph.D. mast...@southernresearch.org Postdoctoral Researcher Protein Crystallography Southern Research Institute 2000 Ninth Avenue South Birmingham, AL 35205 Office: 205- 581-2244 Fax: 205-581-2093 ======================================= Please see www.southernresearch.org for information about our capabilities. Southern Research Institute is affiliated with the University of Alabama at Birmingham. Confidentiality Notice The information contained in this communication and its attachments is intended only for the use of the individual to whom it is addressed and may contain information that is legally privileged, confidential, or exempt from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify mailto:postmas...@southernresearch.org (205) 581-2999, and delete the communication without retaining any copies. Thank you. -----Original Message----- From: CCP4 bulletin board [mailto:ccp...@jiscmail.ac.uk] On Behalf Of Yong, Wei Sent: Wednesday, February 11, 2009 11:53 AM To: CCP4BB@JISCMAIL.AC.UK Subject: [ccp4bb] HKL2000 Dear all, I have a problem about HKL2000. I can start HKL2000 and load my data. I can only open images ending with .img and process them. However, osc images could not be opened and processed. There is no error message from HKL2000 main window. I can not figure out what is wrong with it. Can anybody do me a favor to solve the problem? Thank you in advance. Best wishes Wei Yong
