I had a similar problem with Comcast, intermittent outages that would last from 5 minutes to 3 or 4 hours, they kept telling me it was my equipment, not their system. After replacing the modem, router and lastly the PC, the problem continued.
I finally got them to come out to my house and they found the underground coax from the pole to the house was bad! The replacement drop from the pole to the house was installed overhead because with all the radials I have in the back yard I was not going to let them dig in the ground. I did not mind replacing the modem and router as they were old and the new hardware was faster. If you buy a new modem, make sure it is on the Comcast/Infinity supported device list. My old Motorola modem was on the supported list when I bought it about 10 years earlier but was no longer on the supported list when I had these problems. The new modem is an Asus model: CM-16, the router is a TP-Link model: AC-1750. They are not the top of the line models, but they work fine with my 85 mbit down speed. Good luck. Larry - KB5WWW From: BVARC <[email protected]> On Behalf Of Allen Brier via BVARC Sent: Monday, October 12, 2020 1:58 PM To: 'tdxs' <[email protected]>; 'BRAZOS VALLEY AMATEUR RADIO CLUB' <[email protected]> Cc: [email protected] Subject: [BVARC] OT: Cable modem and router recommendations I am starting to have service dropouts every afternoon (weird) with Comcast and am thinking maybe I need to replace may more than a decade old cable modem and router. I currently have a Motorola SUFboad SB6141 cable modem and a Netgear N900 Dual Band Gigabit router. I seem to have these dropouts between noon and 3pm every day. Anyone else having this problem with Comcast? Anyway I think maybe it is time to upgrade my equipment so looking for recommendations. Allen R. Brier N5XZ 1515 Windloch Lane Richmond, TX 77406 713-705-4801 <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_cam paign=sig-email&utm_content=emailclient> Virus-free. <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_cam paign=sig-email&utm_content=emailclient> www.avg.com
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