Hi Jack,
Agreed on all points. When you make a product available to the public, you
are in some ways obligated to at least be present so long as you continue
to claim the product is available. This doesn't mean making the code work,
or even performing serious testing; we all have personal lives, face
problems, and in this case lose core parts of the team. However, it doesn't
take long to send an email.
I can reference this one back to running agarchive.net. Anyone whose been
watching the news page (and more so if you're on the development team) knows
that I haven't had much time to put into the project lately, and as a
result, things aren't moving terribly fast. That said, I'm always watching
the contact addresses, and if you get in touch, I'll at least get back to
you as soon as I can. I won't promise anything and it may be a long time
before your case gets fully resolved, but you'll get a response of some
sort. That is, I think, what should be happening here.
There are, of course, additional bits and pieces that get added to the mix
when you're talking about a commercial product. When someone's paid money
for a game, and if you've promised support to your customers, you are much
more obligated to respond and resolve issues. If you haven't promised
support then we're back where we started, though I wouldn't blame a customer
for giving you bad reviews.
--------------------------------------------------
From: "Jack Falejjczyk" <[email protected]>
Sent: Sunday, May 06, 2018 14:05
To: <[email protected]>
Subject: Re: [blind-gamers] not impressed with support I have received for a
heros call
Alex, there's a saying that I'm not gonna write out on the list, but
think about it. The second part of it is "he's not a machine." You're
right about paid customers supposed to be getting priority support.
Entirely valid point. Should he be replying to your message,
absolutely. Does he need to appeal to this subset of users? Not
necessarily. Matter of fact, I if I were in your position I would
prefer an email, "Hey, sorry man, there really isn't much we can do
about that, but we'll keep it in mind." vs just a silent treatment.
Either way, you can't expect him to appeal to every single person,
particularly when there really isn't much they can do about it. Let me
give you this example. I'm an xp user because I kind of have to be
*thanks Fusion* but I knew this game wasn't going to work on xp. I
knew the game just couldn't work on it, and as an xp user, I know what
to expect and what not to expect. I know that a developer is not
obligated to support an operating system more than a decade past its
prime. Rather than complain, I didn't mind waiting a few days after
purchasing my copy, meanwhile beating around the bush to try and get
it to work *trying and failing on wine the first go around, using a
second machine, then finally finding a distribution of Wine that ran
the game.* My point is, just as I know they aren't obligated to
support xp, they aren't obligated to support every single screenreader
when there are other ways to play it, and a screenreader-agnostic
approach that is sapi. Just as much as Aaron Baker was not obligated
to include nvda support in Manamon. So, bottom line, you really should
know your limits when you say, I paid good money for this, I'm
entitled to support. Not the word support. Purchasing the game does
not entitle you to becoming on the wheels of the out of sight machine
as it were.
On 5/6/18, Justin Jones <[email protected]> wrote:
It's harsh, but those are things you have to consider when starting a
business.
On 5/6/18, Jack Falejjczyk <[email protected]> wrote:
Also true.
On 5/6/18, Justin Jones <[email protected]> wrote:
When you produce a commercial game, i.e. something that someone pays
money for, you have an obligation to your paying customers. That
priority takes precedents over all other priorities, other than
medical ones. This is business ethics 101.
On 5/6/18, Jack Falejjczyk <[email protected]> wrote:
Alex, Jaws is and will always be a long-standing issue with games.
Also, keep in mind that Joseph is in a different position than he was
a while back, Ian is no longer his second in line as developer
unfortunately. So try to cut him some slack. As for nvda, I was in
your position a while back as a long-time jaws user. But then I
switched. I took the time to learn nvda. And I have since not
regretted it one bit, more to the point I almost grudgingly keep Jaws
around. If you want to learn nvda I will help you, and besides there
is a lot more training materials out there than there was a while
back. The fact of the matter is that you can almost anything done with
nvda that you can with Jaws, and the some.
Back on topic, you should learn about support priority. Your problem
can't hold a candle to the problems people were having in the initial
release where people were getting errors left and right. Since a now
virtually one-man developer can't reply to all support requests at
once (let's not forget he has school to worry about as well,) then he
will probably, if he sees your support request think that if there's a
way around it but the game still runs just as well, to put it on the
backburner. Just some food for thought.
On 5/6/18, QuentinC <[email protected]> wrote:
Hello,
IF you really don't want to quit Jaws, you could do the following:
1. Start AHC
2. Set the speech mode to SAPI in the game. You have no choice but
doing
that, sorry.
3. Press Insert+F2, go to the setting center, and activate sleep mode
for AHC
Now you can play, unfortunately with SAPI only, but if you press
Alt+Tab
then you can use Jaws elsewhere else as usual.
IF you still want to have eloquence in the game, there is a binding
eloquence-SAPI available; but you will have to pay another 50$ or
something like that.
--
Justin M. Jones, M.A.
[email protected]
(254) 624-9155
701 Ewing St. #509-C, Ft. Wayne IN, 46802
--
Justin M. Jones, M.A.
[email protected]
(254) 624-9155
701 Ewing St. #509-C, Ft. Wayne IN, 46802
