Hi G,

Thanks for responding to my question. Again, if there's a better place to ask this question, I can go there. I did not see an SPF list on the community list sign-up page <https://www.isc.org/mailinglists/>.

I updated the SPF to include:_spf.google.com instead of include:gmail.com

Here's a log entry for one attempt to my Yahoo address, today (below). Email did not arrive in Inbox, nor to Spam.

I have sent you an email from the account. You can reply to me directly if you wish, t...@montaguewebworks.com, not the customer's address.

Thanks,

Mik

----

[2023.01.09] 14:04:20.505 [209.85.221.43][16101147] rsp: 220 mail.montaguewebworks.com [2023.01.09] 14:04:20.505 [209.85.221.43][16101147] connected at 1/9/2023 2:04:20 PM
[2023.01.09] 14:04:20.505 [209.85.221.43][16101147] Country code: US
[2023.01.09] 14:04:20.709 [209.85.221.43][16101147] cmd: EHLO mail-wr1-f43.google.com [2023.01.09] 14:04:20.709 [209.85.221.43][16101147] rsp: 250-mail.montaguewebworks.com Hello [209.85.221.43]250-SIZE 41943040250-AUTH LOGIN CRAM-MD5250-8BITMIME250-DSN250 OK
[2023.01.09] 14:04:20.834 [209.85.221.43][16101147] cmd: AUTH LOGIN
[2023.01.09] 14:04:20.834 [209.85.221.43][16101147] rsp: 334 VXNlcm5hbWU6
[2023.01.09] 14:04:20.927 [209.85.221.43][16101147] Authenticating as off...@gelinascompany.com
[2023.01.09] 14:04:20.927 [209.85.221.43][16101147] rsp: 334 UGFzc3dvcmQ6
[2023.01.09] 14:04:21.037 [209.85.221.43][16101147] rsp: 235 Authentication successful [2023.01.09] 14:04:21.037 [209.85.221.43][16101147] Authenticated as off...@gelinascompany.com [2023.01.09] 14:04:21.130 [209.85.221.43][16101147] cmd: MAIL FROM:<off...@gelinascompany.com> SIZE=2589 [2023.01.09] 14:04:21.130 [209.85.221.43][16101147] senderEmail(1): off...@gelinascompany.com parsed using: <off...@gelinascompany.com> [2023.01.09] 14:04:21.130 [209.85.221.43][16101147] rsp: 250 OK <off...@gelinascompany.com> Sender ok [2023.01.09] 14:04:21.130 [209.85.221.43][16101147] Sender accepted. Weight: 0. Block threshold: 30. [2023.01.09] 14:04:21.240 [209.85.221.43][16101147] cmd: RCPT TO:<montaguewebwo...@yahoo.com> [2023.01.09] 14:04:21.240 [209.85.221.43][16101147] rsp: 250 OK <montaguewebwo...@yahoo.com> Recipient ok
[2023.01.09] 14:04:21.334 [209.85.221.43][16101147] cmd: DATA
[2023.01.09] 14:04:21.334 [209.85.221.43][16101147] Performing PTR host name lookup for 209.85.221.43 [2023.01.09] 14:04:21.334 [209.85.221.43][16101147] PTR host name for 209.85.221.43 resolved as mail-wr1-f43.google.com [2023.01.09] 14:04:21.334 [209.85.221.43][16101147] rsp: 354 Start mail input; end with <CRLF>.<CRLF> [2023.01.09] 14:04:21.443 [209.85.221.43][16101147] senderEmail(2): off...@gelinascompany.com parsed using: Gelinas Office <off...@gelinascompany.com>
[2023.01.09] 14:04:21.443 [209.85.221.43][16101147] rsp: 250 OK
[2023.01.09] 14:04:21.459 [209.85.221.43][16101147] Received message size: 2593 bytes [2023.01.09] 14:04:21.459 [209.85.221.43][16101147] Successfully wrote to the HDR file. (c:\SmarterMail\Spool\proc\122619776.hdr) [2023.01.09] 14:04:21.459 [209.85.221.43][16101147] Data transfer succeeded, writing mail to 122619776.eml (MessageID: <calczjhqqoktiqdz4+bfxdvdl+c5xs6f1aqm1g9krd7gemny...@mail.gmail.com>)
[2023.01.09] 14:04:21.552 [209.85.221.43][16101147] cmd: QUIT
[2023.01.09] 14:04:21.552 [209.85.221.43][16101147] rsp: 221 Service closing transmission channel [2023.01.09] 14:04:21.552 [209.85.221.43][16101147] disconnected at 1/9/2023 2:04:21 PM

----

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 1/7/2023 6:24 PM, G.W. Haywood via bind-users wrote:
Hi there,

On Sat, 7 Jan 2023, Michael Muller wrote:

This is my first time posting here, and I'm not sure if it's the
right place or not to ask my question. This is a general DNS
question, specifically, I think, SPF.

Probably not really the right place but the SPF users' list has been a
bit dead for a while so let's see what happens.

I host email using SmarterMail, and all 400+ customers either use a regular email client (desktop app/mobile device) or the webmail interface.

One particular customer wants to use Gmail as their email client for
sending email from their domain.

What's the domain?

I helped set up the settings at gmail for the SMTP server, and did
the google-siteverification and added _include:gmail.com_ to the SPF
TXT record,

The gmail.com SPF record is just a redirect - wasteful.  I'd suggest

include:_spf.google.com

instead.

as well as DKIM and DMARC configured. I get green lights for the
domain from Dmarcian (well, they said I had a duplicate SPF value,
which I have removed).

The emails that get sent *do* arrive for other users on my email server, but *not* to email addresses off-server, ie; @live.com

I can see the traffic from gmail in my logs, and it appears the emails are sent, but they do not arrive.

Stumped. Any spare brain cells available out there would be appreciated.

Can you show us a log of one of the transactions?  Or perhaps get the
customer to try to send mail to me, I should be able to see everything
that's needed in our server logs.
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