Paul Ooi Cong Jen wrote:
kwsp.gov.my.            86400   IN      NS      ns3.pttcdc.com.my.
;; Received 109 bytes from 137.189.6.21#53(ns2.cuhk.edu.hk) in 52 ms

www.kwsp.gov.my.        43200   IN      CNAME   www.yu.kwsp.gov.my.
;; Received 54 bytes from 202.184.117.10#53(ns3.pttcdc.com.my) in 21 ms
-----------------------------------------------

If I tried to rndc flush, dig again the record return the result
------------------------------

dig @localhost www.kwsp.gov.my

; <<>> DiG 9.7.0-P3 <<>> @localhost www.kwsp.gov.my
; (2 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 20092
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 0

;; QUESTION SECTION:
;www.kwsp.gov.my.               IN      A

;; ANSWER SECTION:
www.kwsp.gov.my.        43186   IN      CNAME   www.yu.kwsp.gov.my.
www.yu.kwsp.gov.my.     30      IN      A       202.162.21.166

;; AUTHORITY SECTION:
yu.kwsp.gov.my.         43200   IN      NS      ns2.yu.kwsp.gov.my.
yu.kwsp.gov.my.         43200   IN      NS      ns1.yu.kwsp.gov.my.

;; Query time: 829 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Wed Dec 22 15:04:55 2010
;; MSG SIZE  rcvd: 106

------------------------


>From the debug logs, we see the error message as below

gov.my/IN/A at query.c:4650
22-Dec-2010 14:38:52.845 query-errors: client 211.24.220.233#54055: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:38:52.845 query-errors: client 211.24.220.233#54023: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:40:27.940 query-errors: client 203.121.30.35#52679: query failed 
(SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:40:27.940 query-errors: client 211.24.220.233#54143: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:43:48.202 query-errors: client 211.24.177.146#62297: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:43:48.202 query-errors: client 211.24.220.233#54459: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:43:48.202 query-errors: client 211.24.220.233#54473: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:43:48.202 query-errors: client 211.24.177.146#62297: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:44:48.290 query-errors: client 211.24.220.233#54530: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:44:48.290 query-errors: client 127.0.0.1#19009: query failed 
(SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650
22-Dec-2010 14:44:48.290 query-errors: client 211.24.220.233#54547: query 
failed (SERVFAIL) for www.kwsp.gov.my/IN/A at query.c:4650

On the other hand, we notice that the NS record seem like no DNS service 
running, could it be client side or server side problem?
Bind is returning the proper answer. There is no A record for www.kwsp.gov.my. It's been setup as a CNAME to www.yu.kwsp.gov.my and you have received that answer.

As far as those errors go, those are probably errors in their setup.

Lyle Giese
LCR Computer Services, Inc.

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