Hi, I'm a system administrator, not a programmer, and my only experience with Perl is setting up and maintaining a Bugzilla installation on an Ubuntu LAMP server. I am now attempting to integrate our Active Directory with Request-Tracker to give it a test run but have gotten stuck in the mud with the installation of the ExternalAuth module.
What does one do when CPAN responds with: "Warning: Cannot install RT::Authen::ExternalAuth, don't know what it is."? CPAN suggested I run "i /RT::Authen::ExternalAuth/", which I did, but the response was: "CPAN: Storable loaded ok (v2.15) Going to read /root/.cpan/Metadata Database was generated on Mon, 17 Nov 2008 12:26:48 GMT No objects found of any type for argument /RT::Authen::ExternalAuth/" There are instructions to manually install the extension, but I would rather use CPAN and want to understand why it cannot find an extension that exists on the CPAN site. Thanks
