Hi folks,
I'm looking for some advice on the best practice when using external
files to contain data.
I work in a contact centre and have created a web based stats viewer for
my team (it's very simple, just allows you to pick a date range and
shows you your stats and the team average but also includes links to
graphs with the data displayed). While this works great for my team,
other Managers want me to create the same (which is going to cover
another 20 teams).
My major concern is the size of the data file (the data starts from Jan
2004), so I thought about splitting the files by team but then realised
there would be issues of Agents moving to other teams. I then looked at
creating a separate file for every Agent but then became concerned about
having 250+ files.
The script would be smaller if the data file was singular but as the
data expands this could take quite a while to read. In addition,
locking the file could delay others from using the script.
If I have individual data files for each Agent then this would speed up
usage, but then the script would become more complex.
What would the best practice be in this case?
Cheers!
--
Dale
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