Good day, I've been getting familiarized with Perl for the last couple of days due to a RT integration project I've been handed. I've also been doing a lot of research and a lot of asking around in forums for pointers on how to properly achieve this.
I'm glad to say that I managed to get all my basic scrips up and running, retrieving all the values I needed and updating all the fields I wanted to update. I now need to get to the part of actually interacting with the external RESTful API. If what I understood from my research is correct, I will be working with the REST::Client and JSON modules. And what I need to do is: 1. Encode the values I want to pass over to the API into a JSON object. 2. Do some coding on the other side in order to achieve my desired funcionalities and pass some values back to RT (for this I won't need your help since the coding won't be done in Perl, sadly) 3. Decode the response I get back to Perl and use those values in RT to do some more updating. I would greatly appreciate if you could provide me with some pointers and code examples of this being done. Choosing the values I need to pass, encoding them, passing them over to the API, and then decoding the response. Needless to say, I am documenting all my work and will gladly share my experience in this project and all the coding work in any forum.
