In the message dated: Fri, 16 Mar 2007 20:53:32 -0000,
The pithy ruminations from "Rob MacGregor" on
<Re: [Bacula-users] Unhelpful help (was Re: Bacula and HP MSL2024autochanger)>
were:
=> On 3/16/07, Darien Hager <[EMAIL PROTECTED]> wrote:
=> > I wonder if a small improvement would be to basically send them an e-
=> > mail as part of the signup process which has some helpful links,
=> > small manual TOC, etc.
I think that a MAJOR improvement would be a form on the website that prompts
the user for all the "required" information to submit a question to the list
(or a bug report):
bacula version
fd platform
sd platform
client platform[s]
specific error messages
debug level used
problem description
attached config files
There's so much information that the process of asking--and more importantly,
answering--questions could be tremendously improved if the questions were
posted in a standardized format. This would make them easier for human beings
to scan and respond to, and easier to index for future searches.
Along these lines, I'd also strongly suggest a form for submitting enhancement
requests. Kern has a strong preference for having the request submitted in a
particular format...it would improve the quality of the requests, reduce the
number of times that they are re-submitted because of "formatting errors", and
make it easier on Kern (and the other developers) if the data was in a
standardized format.
Mark
=>
=> I've seen that done on another list, including direct pointers to the
=> section of the FAQ that details how to report problems.
=>
=> I think maybe one person has actually provided even the majority of
=> the requested information right off (and nobody all of it). Even
=> people who harp on about having read the FAQ provide little of the
=> requested information. The most common statement is "I know I should
=> upgrade, but...".
=>
=> So, in my experience it may help, but I really doubt it. The sad fact
=> of life is that most people either don't read any of it (probably
=> because they're in too much of a rush to get their post in so they can
=> get help) or don't understand what they read (either language barriers
=> or a lack of a common knowledge space).
=>
=> --
=> Please keep list traffic on the list.
=>
=> Rob MacGregor
=> Whoever fights monsters should see to it that in the process he
=> doesn't become a monster. Friedrich Nietzsche
=>
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