In the message dated: Fri, 16 Mar 2007 20:53:32 -0000,
The pithy ruminations from "Rob MacGregor" on
<Re: [Bacula-users] Unhelpful help (was Re: Bacula and HP MSL2024autochanger)>
were:
=> On 3/16/07, Darien Hager <[EMAIL PROTECTED]> wrote:
=> > I wonder if a small improvement would be to basically send them an e-
=> > mail as part of the signup process which has some helpful links,
=> > small manual TOC, etc.
I think that a MAJOR improvement would be a form on the website that prompts
the user for all the "required" information to submit a question to the list
(or a bug report):
bacula version
fd platform
sd platform
client platform[s]
specific error messages
debug level used
problem description
attached config files
There's so much information that the process of asking--and more importantly,
answering--questions could be tremendously improved if the questions were
posted in a standardized format. This would make them easier for human beings
to scan and respond to, and easier to index for future searches.
Along these lines, I'd also strongly suggest a form for submitting enhancement
requests. Kern has a strong preference for having the request submitted in a
particular format...it would improve the quality of the requests, reduce the
number of times that they are re-submitted because of "formatting errors", and
make it easier on Kern (and the other developers) if the data was in a
standardized format.
Mark
=>
=> I've seen that done on another list, including direct pointers to the
=> section of the FAQ that details how to report problems.
=>
=> I think maybe one person has actually provided even the majority of
=> the requested information right off (and nobody all of it). Even
=> people who harp on about having read the FAQ provide little of the
=> requested information. The most common statement is "I know I should
=> upgrade, but...".
=>
=> So, in my experience it may help, but I really doubt it. The sad fact
=> of life is that most people either don't read any of it (probably
=> because they're in too much of a rush to get their post in so they can
=> get help) or don't understand what they read (either language barriers
=> or a lack of a common knowledge space).
=>
=> --
=> Please keep list traffic on the list.
=>
=> Rob MacGregor
=> Whoever fights monsters should see to it that in the process he
=> doesn't become a monster. Friedrich Nietzsche
=>
=> -------------------------------------------------------------------------
=> Take Surveys. Earn Cash. Influence the Future of IT
=> Join SourceForge.net's Techsay panel and you'll get the chance to share your
=> opinions on IT & business topics through brief surveys-and earn cash
=> http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV
=> _______________________________________________
=> Bacula-users mailing list
=> Bacula-users@lists.sourceforge.net
=> https://lists.sourceforge.net/lists/listinfo/bacula-users
=>
The information contained in this e-mail message is intended only for the
personal and confidential use of the recipient(s) named above. If the reader of
this message is not the intended recipient or an agent responsible for
delivering it to the intended recipient, you are hereby notified that you have
received this document in error and that any review, dissemination,
distribution, or copying of this message is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail,
and delete the original message.
-------------------------------------------------------------------------
Take Surveys. Earn Cash. Influence the Future of IT
Join SourceForge.net's Techsay panel and you'll get the chance to share your
opinions on IT & business topics through brief surveys-and earn cash
http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV
_______________________________________________
Bacula-users mailing list
Bacula-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/bacula-users
