> There seems to be this idea that allowing user control is poor design.


To be more accurate, the idea is that allowing user control is often a
way to sweep problems under the rug instead of actually solving them.

Or, to put in another way, configurability is an option that makes
people stop thinking too soon about a problem.

Take the current discussion, for example. If everyone agreed from the
beginning that repositioning the bubble was the way to go, Apoorva
might have never proposed his mockup.

Sometimes configurability *is* the best option, but rarely this
conclusion is reached in an honest way.



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