Why are you using a text message when you could be recording a message and sending it out? This would possibly be clearer than a "read-and-callback" scenario?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Julian Lyndon-Smith Sent: Wednesday, January 14, 2009 8:11 AM To: asterisk Cc: 'Asterisk Users Mailing List - Non-Commercial Discussion'; [email protected] Subject: Re: [asterisk-users] 0800 UK number Hi Fadge thanks for the comments (see inline) asterisk wrote: > Why not send the closure reason in the text message? It costs the same to > send 30 characters as it does 160. You also need to consider trunk capacity. > We had a recent problem where the school was closed because of a burst pipe. It took three days to fix - not the burst pipe, but because there was a suspicion that the pipe had asbestos around it, and the test took three days to come back. That is too much info for a text message ;) Normally, you are right - the message will be short and sweet so there will be no need to call in. > if you send the message out it is likely that people will react immediately > and call the number as soon as they receive the message. Depending on the > number of people receiving the message you could get a lot of people getting > busy when trying to retrieve the additional info. This may have a negative > effect on the users perception of the system. > We are putting it through a call center where we have 120 inbound lines. Given that few will call in if the message is suitably informative, then we should be able to cope. > Fadge > > Thanks again. Julian > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Julian > Lyndon-Smith > Sent: 13 January 2009 18:30 > To: David fire > Cc: Asterisk Users Mailing List - Non-Commercial Discussion; > [email protected] > Subject: Re: [asterisk-users] 0800 UK number > > The number will also be used as a "information line" where a more > detailed message can be played. > > The scenario is: > > 1) School is closed because the boiler has broken down. > 2) The Head (or any authorised person) calls the service and leaves a > detailed message of the reason for closure > 3) The system sends the text message* to all subscribers saying "School > is closed today, please call foo for more details" > 4) If anyone wants more details, then they call in. > > * this message can be changed at any time by the Head texting it to the > service. > > Julian > > David fire wrote: > >> why 0800? the parents will subscribe to the system only once >> you have a lot of flat fee services on-line to call land >> lines/mobiles in UK. >> David >> >> >> 2009/1/13 Julian Lyndon-Smith <[email protected] >> <mailto:[email protected]>> >> >> I have concocted a system for my children's primary school where >> parents >> can dial in and subscribe to an "emergency broadcast" message so that >> they can be automatically contacted in case of a problem like the >> school >> being shut because of snow etc. >> >> I would like to provide an 0800 number service for this, so that there >> is no cost to the parents, but obviously I would like to get the best >> package possible. >> >> I have come across several packages, but would like the "most >> inclusive >> minutes" for "the best price" ;) >> >> Does anyone that has used an 0800 service in the UK have any >> recomendations ? >> >> Thanks >> >> Julian. >> >> >> ______________________________________________________________________ >> This email has been scanned by the MessageLabs Email Security System. >> For more information please visit http://www.messagelabs.com/email >> ______________________________________________________________________ >> >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> >> >> -- >> (\__/) >> (='.'=)This is Bunny. 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