Loway is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
QueueMetrics collects data from an Asterisk-based PBX and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more. “QueueMetrics 19.10 is a major step forward in terms of usability on mobile devices, and paves the way for a more pleasant and intuitive user experience for large and small contact centres.” said Lorenzo Emilitri, Loway Founder. QueueMetrics release 19.10 focuses on a major improvement in the user interface, that is now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers. The data synchronizer module is completely rewritten in order to be easier to use and more efficient, while agents actions can be now performed through a generic JSON API and security and data protection has been largely improved. Full support for Korean language has been added as well as several bug fixes implemented. For more information about QueueMetrics 19.10 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch17.html QueueMetrics 19.10 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major distributions like FreePBX and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package. For a full featured 30 days QueueMetrics trial visit the official product site https://www.queuemetrics.com. -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
