Moin-Moin and hello,

TL;DR:
Should there be an optional contact for sending security information to (i.e. 
about vulnerable services),
which can be different from the abuse contact?


Background:
We get a reasonable amount of security information sent to our abuse mailbox 
about
things like "There's a vulnerable Confluence server on your network" and "This IP has 
contacted a botnet C&C server".
Technically, this is not an abuse related issue, but still relevant to know and 
forward to the respective customer.

Most of these e-mails originate from our local CERT (in my case CERT-BUND in 
Germany) but there are some other senders
which are informing about these vulnerable services.
I guess, most other providers know about these from their local CERTs or other 
organizations.


Our abuse mailbox is not overflowing with these, of course, but it makes 
semi-automated handling a bit painful.
For example, we would like to forward these information to our customers, but 
we wont need to take further action on this,
because we refuse to break into the offices of our customers at night and patch 
their software.
Also, sometimes these reports contain outdated data and the vulnerability has 
been removed in the time
between collecting these information and sending the e-mail.

On the other hand, for real abuse like sending spam or participating in DDoS, 
we also want to forward this information
as quick as possible (automated), but also we want to know about and escalate 
so we can pull the plug if needed.


So I wondered, if there (c|sh)ould be an optional contact/role for sending 
security related information to?
This could be a different mailbox which does another automated handling of 
forwarding this notifications.


What is your opinion on this?


Greetings
 Max

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