I have observed something exactly like you describe in my own app. The graph you posted is similar to mine. I had stable ratings since forever until Dec 11th where unexplained 1-star ratings started to appear until the ratings finally stabilized (flat graph) on Dec 21th. At first I though it was an attack from competitors but now I think there might be another explanation. Dec 10th, Google approved a batch of Chromecast apps. My app is an obvious candidate from Chromecast support but of course it is not in the app list Google approved this day. I now think that the unexplained bad ratings came from users expecting Chromecast support. Since I believe your app is a potential candidate for Chromecast support, that could be it. Many CC users do not understand why some apps supports CC already and others do not and go the 1-star route. They just think developers are lazy or something...
I wouldn't care too much (unless drop in ratings continue) since your app is rated exceptionnaly high and a 0.03 drop in rating is not going to have much consequence. On Friday, 27 December 2013 11:37:06 UTC+1, Tolriq wrote: > > Hi, > > My app rating is being hijacked by competitors and I don't know what to do > :( > I've tried to contact Google but there's no category for that and they > don't answer from the other category contact :( > > My app is 4.9 rating since a very very very long time and all very very > few bad rating always had comments. > Since 14 days I start to have lot's of 1 or 2 stars rating without any > comments and without having released a new version or the app having > problems. > There's still the same amount of 4 / 5 star rating coming every day. > > This graph for the 6 last months from Play Store console : > http://postimg.org/image/i2bpm94vt/ shows the problem clearly and proves > without a doubt the hijacking action :( > > What are the possible actions against that ? > This is a shame that years of work can be attacked so easily :( > > How to contact some Google representative to have this investigated ? > > Regards, > Tolriq > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en --- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
