*Issue : Asus UX534FTC / Realtek ALC294 (Intel HDA Audio) : no sound on
speaker/headphone*
Hi,
I'm Valere a French electronic engineer (hardware & software development)
and I'm moving back from Mac to a full Linux machine using Archlinux. I've
managed to configure almost everything on the hardware plan except for the
sound system.
I've searched a lot, but I keep findings options such as :
- changing the "model=" option for "intel hda audio" kernel module, which I
tried with various options such as 'laptop', 'asus-zenbook', 'auto', ...
(option is taken by driver module verified in /sys/module/...).
- building part of the kernel with a so called "realtek patch" which as far
as I can tell doesn't include yet my machine (by the way I'm not sure how
to do that)
- I also have 'hdajackretask' but I can't manage to understand exactly what
I'm supposed to do with it and even made it working properly
I'm would appreciate some help, and I could even test a future kernel
module patch if required.
I don't understand the Linux audio system but I'm a C/C++/Python programmer
both on micro controllers and embedded linux (Beaglebone/Raspberry Pi), so
I can try to be relatively proactive in testing the various solutions.
If a solution is found (I hope so), I think I would document it on
Archlinux Wifi (I already need to subscribe to add advice on Grub install
on Nvme SSD drives).
I've added to this mail (under) as much information as I could regardin my
audio system and computer.
Best regards
Valère
-------
*Intel HD Audio Issue *:
- no sound neither on Speaker nor on Headphones
- integrated microphone working properly
- Bluetooth Audio and USB Audio external keys are ok (so global sound
management seems ok)
*Alsa Mixer :* HDA Intel PCH with Realtek ALC294 (Pulse Audio Installed,
PCM Mix Channel activated)
*Vendor : *Asus
*Model : *UX524FT
*Cpu : I*ntel(R) Core(TM) i7-10510U CPU @ 1.80GHz
*Ram : *16 Go
*SSD :* NVME Crucial P1 1To
*GPU :* Optimus/Bumbleed GTX1650 Max-Q
*[@MaxPlanck ~]$ uname -a*
Linux MaxPlanck 5.6.3-arch1-1 #1 SMP PREEMPT Wed, 08 Apr 2020 07:47:16
+0000 x86_64 GNU/Linux
*[@MaxPlanck ~]$ cat /sys/module/snd_hda_intel/parameters/moel *
auto,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
*[@MaxPlanck ~]$ cat /proc/asound/pcm *
00-00: USB Audio : USB Audio : playback 1 : capture 1
01-00: ALC294 Analog : ALC294 Analog : playback 1 : capture 1
01-03: HDMI 0 : HDMI 0 : playback 1
01-07: HDMI 1 : HDMI 1 : playback 1
01-08: HDMI 2 : HDMI 2 : playback 1
01-09: HDMI 3 : HDMI 3 : playback 1
01-10: HDMI 4 : HDMI 4 : playback 1
*[@MaxPlanck ~]$ hwinfo --sound*
18: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.9G5mT1GK4nF
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x02c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x1a61
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xc4318000-0xc431bfff (rw,non-prefetchable)
Memory Range: 0xc4100000-0xc41fffff (rw,non-prefetchable)
IRQ: 148 (833 events)
Module Alias: "pci:v00008086d000002C8sv00001043sd00001A61bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_soc_skl is active
Driver Activation Cmd: "modprobe snd_soc_skl"
Driver Info #2:
Driver Status: snd_sof_pci is active
Driver Activation Cmd: "modprobe snd_sof_pci"
Config Status: cfg=new, avail=yes, need=no, active=unknown
*[@MaxPlanck ~]$ dmesg | grep "HDA"*
[ 3.158314] input: HDA Intel PCH Headset Mic as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input21
[ 3.158356] input: HDA Intel PCH Headphone as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input22
[ 3.158397] input: HDA Intel PCH HDMI/DP,pcm=3 as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input23
[ 3.158431] input: HDA Intel PCH HDMI/DP,pcm=7 as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input24
[ 3.158497] input: HDA Intel PCH HDMI/DP,pcm=8 as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input25
[ 3.158549] input: HDA Intel PCH HDMI/DP,pcm=9 as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input26
[ 3.158588] input: HDA Intel PCH HDMI/DP,pcm=10 as
/devices/pci0000:00/0000:00:1f.3/sound/card1/input27
*[@MaxPlanck ~]$ lspci | grep [Aa]udio*
00:1f.3 Audio device: Intel Corporation Device 02c8
*# dmidecode 3.2*
# dmidecode 3.2
Getting SMBIOS data from sysfs.
SMBIOS 3.2.0 present.
Table at 0x99F53000.
Handle 0x0000, DMI type 0, 26 bytes
BIOS Information
Vendor: American Megatrends Inc.
Version: UX534FTC.304
Release Date: 12/16/2019
Address: 0xF0000
Runtime Size: 64 kB
ROM Size: 16 MB
Characteristics:
PCI is supported
BIOS is upgradeable
BIOS shadowing is allowed
Boot from CD is supported
Selectable boot is supported
BIOS ROM is socketed
EDD is supported
5.25"/1.2 MB floppy services are supported (int 13h)
3.5"/720 kB floppy services are supported (int 13h)
3.5"/2.88 MB floppy services are supported (int 13h)
Print screen service is supported (int 5h)
8042 keyboard services are supported (int 9h)
Serial services are supported (int 14h)
Printer services are supported (int 17h)
ACPI is supported
USB legacy is supported
Smart battery is supported
BIOS boot specification is supported
Targeted content distribution is supported
UEFI is supported
BIOS Revision: 5.15
Handle 0x0001, DMI type 1, 27 bytes
System Information
Manufacturer: ASUSTeK COMPUTER INC.
Product Name: ZenBook UX534FTC_UX534FT
Version: 1.0
Serial Number: ------------------
UUID: -------------------
Wake-up Type: Power Switch
SKU Number:
Family: ZenBook
Handle 0x0002, DMI type 2, 15 bytes
Base Board Information
Manufacturer: ASUSTeK COMPUTER INC.
Product Name: UX534FTC
Version: 1.0
Serial Number: ---------------
Asset Tag: -------------
Features:
Board is a hosting board
Board is replaceable
Location In Chassis: MIDDLE
Chassis Handle: 0x0003
Type: Motherboard
Contained Object Handles: 0
Handle 0x0003, DMI type 3, 22 bytes
Chassis Information
Manufacturer: ASUSTeK COMPUTER INC.
Type: Notebook
Lock: Not Present
Version: 1.0
Serial Number: -------------
Asset Tag: No Asset Tag
Boot-up State: Safe
Power Supply State: Safe
Thermal State: Safe
Security Status: None
OEM Information: 0x00000000
Height: Unspecified
Number Of Power Cords: 1
Contained Elements: 0
SKU Number: NA
Handle 0x0007, DMI type 32, 20 bytes
System Boot Information
Status: No errors detected
Handle 0x0008, DMI type 43, 31 bytes
TPM Device
Vendor ID: CTNI
Specification Version: 2.0 Firmware Revision: 500.14
Description: INTEL Characteristics:
Family configurable via platform software support
OEM-specific Information: 0x00000000
Handle 0x0009, DMI type 16, 23 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 16 GB
Error Information Handle: Not Provided
Number Of Devices: 2
Handle 0x000A, DMI type 17, 84 bytes
Memory Device
Array Handle: 0x0009
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 8192 MB
Form Factor: Row Of Chips
Set: None
Locator: ChannelA-DIMM0
Bank Locator: BANK 0
Type: LPDDR3
Type Detail: Synchronous
Speed: 2133 MT/s
Manufacturer: Samsung
Serial Number: 00000000
Asset Tag: 9876543210
Part Number: K4EBE3 4ED-EGCG
Rank: 2
Configured Memory Speed: 2133 MT/s
Minimum Voltage: 1.2 V
Maximum Voltage: 1.2 V
Configured Voltage: 1.2 V
Memory Technology: DRAM
Memory Operating Mode Capability: Volatile memory
Firmware Version: Not Specified
Module Manufacturer ID: Bank 1, Hex 0xCE
Module Product ID: Unknown
Memory Subsystem Controller Manufacturer ID: Unknown
Memory Subsystem Controller Product ID: Unknown
Non-Volatile Size: None
Volatile Size: 8 GB
Cache Size: None
Logical Size: None
Handle 0x000B, DMI type 17, 84 bytes
Memory Device
Array Handle: 0x0009
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 8192 MB
Form Factor: Row Of Chips
Set: None
Locator: ChannelB-DIMM0
Bank Locator: BANK 2
Type: LPDDR3
Type Detail: Synchronous
Speed: 2133 MT/s
Manufacturer: Samsung
Serial Number: 00000000
Asset Tag: 9876543210
Part Number: K4EBE3 4ED-EGCG
Rank: 2
Configured Memory Speed: 2133 MT/s
Minimum Voltage: 1.2 V
Maximum Voltage: 1.2 V
Configured Voltage: 1.2 V
Memory Technology: DRAM
Memory Operating Mode Capability: Volatile memory
Firmware Version: Not Specified
Module Manufacturer ID: Bank 1, Hex 0xCE
Module Product ID: Unknown
Memory Subsystem Controller Manufacturer ID: Unknown
Memory Subsystem Controller Product ID: Unknown
Non-Volatile Size: None
Volatile Size: 8 GB
Cache Size: None
Logical Size: None
Handle 0x000C, DMI type 19, 31 bytes
Memory Array Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x003FFFFFFFF
Range Size: 16 GB
Physical Array Handle: 0x0009
Partition Width: 2
Handle 0x001F, DMI type 10, 26 bytes
On Board Device 1 Information
Type: Video
Status: Enabled
Description: VGA
On Board Device 2 Information
Type: Ethernet
Status: Enabled
Description: GLAN
On Board Device 3 Information
Type: Ethernet
Status: Enabled
Description: WLAN
On Board Device 4 Information
Type: Sound
Status: Enabled
Description: Audio CODEC
On Board Device 5 Information
Type: SATA Controller
Status: Enabled
Description: SATA Controller
On Board Device 6 Information
Type: Other
Status: Enabled
Description: USB 2.0 Controller
On Board Device 7 Information
Type: Other
Status: Enabled
Description: USB 3.0 Controller
On Board Device 8 Information
Type: Other
Status: Enabled
Description: SMBus Controller
On Board Device 9 Information
Type: Other
Status: Enabled
Description: Card Reader
On Board Device 10 Information
Type: Other
Status: Enabled
Description: Cmos Camera
On Board Device 11 Information
Type: Other
Status: Enabled
Description: Bluetooth
Handle 0x0020, DMI type 11, 5 bytes
OEM Strings
String 1: (ask if needed)
String 2: (ask if needed)
String 3: (ask if needed)
String 4:
String 5: (ask if needed)
Handle 0x0021, DMI type 12, 5 bytes
System Configuration Options
Option 1: SMI:00B26C
Option 2: DSN:
Option 3: DSN:
Option 4: DSN:
Handle 0x0022, DMI type 20, 35 bytes
Memory Device Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x001FFFFFFFF
Range Size: 8 GB
Physical Device Handle: 0x000A
Memory Array Mapped Address Handle: 0x000C
Partition Row Position: Unknown
Interleave Position: 1
Interleaved Data Depth: 1
Handle 0x0023, DMI type 20, 35 bytes
Memory Device Mapped Address
Starting Address: 0x00200000000
Ending Address: 0x003FFFFFFFF
Range Size: 8 GB
Physical Device Handle: 0x000B
Memory Array Mapped Address Handle: 0x000C
Partition Row Position: Unknown
Interleave Position: 2
Interleaved Data Depth: 1
Handle 0x0024, DMI type 221, 12 bytes
OEM-specific Type
Header and Data:
DD 0C 24 00 01 01 00 02 00 00 A4 11
Strings:
BIOS Guard
Handle 0x0025, DMI type 221, 26 bytes
OEM-specific Type
Header and Data:
DD 1A 25 00 03 01 00 09 00 0F 40 00 02 00 00 00
00 BE 00 03 00 01 05 00 00 00
Strings:
Reference Code - CPU
uCode Version
TXT ACM version
Handle 0x0026, DMI type 221, 26 bytes
OEM-specific Type
Header and Data:
DD 1A 26 00 03 01 00 09 00 0F 40 00 02 00 00 00
00 00 00 03 04 0E 00 00 25 04
Strings:
Reference Code - ME
MEBx version
ME Firmware Version
Consumer SKU
Handle 0x0027, DMI type 221, 54 bytes
OEM-specific Type
Header and Data:
DD 36 27 00 07 01 00 09 00 0F 40 00 02 03 FF FF
FF FF FF 04 00 FF FF FF 00 00 05 00 FF FF FF 00
00 06 00 FF FF FF FF FF 07 00 15 FF FF FF FF 08
00 00 FF FF FF FF
Strings:
Reference Code - CML PCH
PCH-CRID Status
Disabled
PCH-CRID Original Value
PCH-CRID New Value
OPROM - RST - RAID
ChipsetInit Base Version
ChipsetInit Oem Version
Handle 0x0028, DMI type 221, 54 bytes
OEM-specific Type
Header and Data:
DD 36 28 00 07 01 00 09 00 0F 40 00 02 00 00 07
01 65 00 03 00 09 00 0F 40 00 04 05 FF FF FF FF
FF 06 00 00 00 00 0C 00 07 00 00 00 00 0C 00 08
00 FF FF FF FF FF
Strings:
Reference Code - SA - System Agent
Reference Code - MRC
SA - PCIe Version
SA-CRID Status
Disabled
SA-CRID Original Value
SA-CRID New Value
OPROM - VBIOS
Handle 0x0029, DMI type 221, 12 bytes
OEM-specific Type
Header and Data:
DD 0C 29 00 01 01 00 04 00 00 00 00
Strings:
FSP Binary Version
Handle 0x002A, DMI type 7, 27 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Not Socketed, Level 1
Operational Mode: Write Back
Location: Internal
Installed Size: 256 kB
Maximum Size: 256 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Parity
System Type: Unified
Associativity: 8-way Set-associative
Handle 0x002B, DMI type 7, 27 bytes
Cache Information
Socket Designation: L2 Cache
Configuration: Enabled, Not Socketed, Level 2
Operational Mode: Write Back
Location: Internal
Installed Size: 1024 kB
Maximum Size: 1024 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Single-bit ECC
System Type: Unified
Associativity: 4-way Set-associative
Handle 0x002C, DMI type 7, 27 bytes
Cache Information
Socket Designation: L3 Cache
Configuration: Enabled, Not Socketed, Level 3
Operational Mode: Write Back
Location: Internal
Installed Size: 8192 kB
Maximum Size: 8192 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Multi-bit ECC
System Type: Unified
Associativity: 16-way Set-associative
Handle 0x002D, DMI type 4, 48 bytes
Processor Information
Socket Designation: U3E1
Type: Central Processor
Family: Core i7
Manufacturer: Intel(R) Corporation
ID: EC 06 08 00 FF FB EB BF
Signature: Type 0, Family 6, Model 142, Stepping 12
Flags:
FPU (Floating-point unit on-chip)
VME (Virtual mode extension)
DE (Debugging extension)
PSE (Page size extension)
TSC (Time stamp counter)
MSR (Model specific registers)
PAE (Physical address extension)
MCE (Machine check exception)
CX8 (CMPXCHG8 instruction supported)
APIC (On-chip APIC hardware supported)
SEP (Fast system call)
MTRR (Memory type range registers)
PGE (Page global enable)
MCA (Machine check architecture)
CMOV (Conditional move instruction supported)
PAT (Page attribute table)
PSE-36 (36-bit page size extension)
CLFSH (CLFLUSH instruction supported)
DS (Debug store)
ACPI (ACPI supported)
MMX (MMX technology supported)
FXSR (FXSAVE and FXSTOR instructions supported)
SSE (Streaming SIMD extensions)
SSE2 (Streaming SIMD extensions 2)
SS (Self-snoop)
HTT (Multi-threading)
TM (Thermal monitor supported)
PBE (Pending break enabled)
Version: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz
Voltage: 0.8 V
External Clock: 100 MHz
Max Speed: 8300 MHz
Current Speed: 2673 MHz
Status: Populated, Enabled
Upgrade: Socket BGA1528
L1 Cache Handle: 0x002A
L2 Cache Handle: 0x002B
L3 Cache Handle: 0x002C
Serial Number: To Be Filled By O.E.M.
Asset Tag: To Be Filled By O.E.M.
Part Number: To Be Filled By O.E.M.
Core Count: 4
Core Enabled: 4
Thread Count: 8
Characteristics:
64-bit capable
Multi-Core
Hardware Thread
Execute Protection
Enhanced Virtualization
Power/Performance Control
Handle 0x002E, DMI type 131, 64 bytes
OEM-specific Type
Header and Data:
83 40 2E 00 31 00 00 00 00 00 00 00 00 00 00 00
F8 00 84 02 00 00 00 00 01 00 00 00 00 00 0E 00
25 04 00 00 00 00 00 00 FE 00 FF FF 00 00 00 00
00 00 00 00 22 00 00 00 76 50 72 6F 00 00 00 00
Handle 0x002F, DMI type 13, 22 bytes
BIOS Language Information
Language Description Format: Long
Installable Languages: 1
en|US|iso8859-1
Currently Installed Language: en|US|iso8859-1
Handle 0x0030, DMI type 41, 11 bytes
Onboard Device
Reference Designation: VGA
Type: Video
Status: Enabled
Type Instance: 1
Bus Address: 0000:00:02.0
Handle 0x0031, DMI type 41, 11 bytes
Onboard Device
Reference Designation: Second VGA
Type: Video
Status: Enabled
Type Instance: 2
Bus Address: 0000:02:00.0
Handle 0x0032, DMI type 41, 11 bytes
Onboard Device
Reference Designation: WLAN
Type: Ethernet
Status: Enabled
Type Instance: 1
Bus Address: 0000:00:14.3
Handle 0x0033, DMI type 41, 11 bytes
Onboard Device
Reference Designation: Card Reader
Type: Other
Status: Disabled
Type Instance: 1
Handle 0x0034, DMI type 221, 89 bytes
OEM-specific Type
Header and Data:
DD 59 34 00 0C 01 00 FF FF FF FF FF 02 00 FF FF
FF FF FF 03 04 FF FF FF FF FF 05 06 FF FF FF FF
FF 07 08 FF FF FF FF FF 09 00 00 00 00 00 00 0A
00 FF FF FF FF FF 0B 00 FF FF 00 00 00 0C 00 00
09 00 92 10 0D 0E 01 05 02 00 00 0F 00 00 07 00
00 00 10 00 00 02 00 0F 00
Strings:
Lan Phy Version
Sensor Firmware Version
Debug Mode Status
Disabled
Performance Mode Status
Disabled
Debug Use USB(Disabled:Serial)
Disabled
ICC Overclocking Version
UNDI Version
EC FW Version
GOP Version
Royal Park Version
BP1520_Formal_P01_RP01
Platform Version
Client Silicon Version
Handle 0x0035, DMI type 136, 6 bytes
OEM-specific Type
Header and Data:
88 06 35 00 00 00
Handle 0x0036, DMI type 14, 26 bytes
Group Associations
Name: Firmware Version Info
Items: 7
0x0024 (OEM-specific)
0x0025 (OEM-specific)
0x0026 (OEM-specific)
0x0027 (OEM-specific)
0x0028 (OEM-specific)
0x0029 (OEM-specific)
0x0034 (OEM-specific)
Handle 0x0037, DMI type 14, 8 bytes
Group Associations
Name: $MEI
Items: 1
0x0000 (OEM-specific)
Handle 0x0038, DMI type 219, 106 bytes
OEM-specific Type
Header and Data:
DB 6A 38 00 01 04 01 45 02 00 90 06 01 10 80 20
00 00 00 00 40 00 00 01 1F 00 00 C9 03 40 44 02
FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
FF FF FF FF FF FF FF FF 03 00 00 00 80 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00
Strings:
MEI1
MEI2
MEI3
MEI4
Handle 0x0039, DMI type 127, 4 bytes
End Of Table
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