Certain carriers: <me> Circuit ID XXXXX flapped 5 minutes ago <support 2 hours later> Service appears to be up now <me> Yes we know, but why did it flap? <support next day> We don't actually know, but we know it's up now. Can we close ticket?
Repeat every other week on the same circuit. -----Original Message----- From: AF <af-boun...@af.afmug.com> On Behalf Of Nate Burke Sent: Thursday, February 16, 2023 9:16 AM To: Animal Farm <af@af.afmug.com> Subject: [AFMUG] Tech Support be like... <Submit Ticket> Your Ticket is very Important to us, we'll get right on that <3 days later> Can you describe in different words everything that you said in the original ticket. <Every Hour you don't respond to their reply> We haven't heard back from you, so everything must be working now, we can close your ticket? -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
