We have a third party support company. Their tickets are crazy dumb. They relay info they dont need to, dont relay I fo they do need to, relay stuff that's completely innaccurate and half the time false. They dont seem to read between their own updates. Ticket staff most of the time are just minimum wage lackeys relaying info from somebody else.
On Fri, Sep 17, 2021, 7:28 AM Mike Hammett <af...@ics-il.net> wrote: > On support tickets in the past, I have directly told the support staff to > read what I've already wrote and that I would wait for them. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Nate Burke" <n...@blastcomm.com> > *To: *"Animal Farm" <af@af.afmug.com> > *Sent: *Thursday, September 16, 2021 5:06:29 PM > *Subject: *[AFMUG] OT: Ticketing Rage > > <Rant> Working with a vendor, they take 24 hours to reply to each ticket > update, but it seems they don't even bother to read anything I've > submitted previous with troubleshooting steps already taken, or the > configuration and environment that is in use. I've had a ticket open > for 3 days now, and their latest reply was that the issue is a NAT > setting and that will fix the problem. THERE IS NO NAT, Every update > I've given you says there is no NAT. I've even given you the WAN > Address information and the specific steps to replicate the issue. Why > can't they read the previous tickets before making a reply. > </Rant> > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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