I personally would have a hard time accepting a refurbished radio (and 2 6 hour outages vs 1 possibly 3 hour outage if they just replace the one radio) for a contractor’s mistake on a brand new set of equipment.
“boss has a bigger heart than me” Does this mean that you’re the grinch at the beginning of the story and boss is grinch at the end? From: AF <af-boun...@af.afmug.com> On Behalf Of Steve Jones Sent: Monday, May 10, 2021 12:40 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] contractor damage to equipment We did get closeout pics, but I think they repeaked. We have to do both ends because all we have on hand is non coupler radios. We dont even know if one polarity will come up. On the other end. Either way we can only operate one processor because the non coupler doesnt match license. Technichally we cant even don't cause it doesnt match our license hardware id. I did put requirements on whatever they do to have start to finish video given all the issues weve had with them. I fired them, but boss has bigger heart than me, so they are closing out existing jobs before I stop calling them. On Mon, May 10, 2021, 12:27 PM jerry bickle <je...@rfdesignservices.com<mailto:je...@rfdesignservices.com>> wrote: I usually try to get pictures of the installation for the close out package. I don’t know why you need to do both ends of the link. If the radio comes back with a clean bill of health, then I don’t see why you need to climb the tower again to put it back. He should climb and replace it at his cost. Take lots of pictures and better yet, video of everything. Jerry Bickle President RF Design Services, LLC Cell: 405.650.3366 Fax: 405.330.1310 Email: je...@rfdesignservices.com<mailto:je...@rfdesignservices.com> WEB: www.rfdesignservices.com<http://www.rfdesignservices.com/> From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of Steve Jones <thatoneguyst...@gmail.com<mailto:thatoneguyst...@gmail.com>> Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Date: Monday, May 10, 2021 at 12:07 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: [AFMUG] contractor damage to equipment So we had a contractor replace some aviat radios for us. On one of the radios they left the alignment cap off, we didnt discover this til a month (and a few heavy rain storms) later. Theres no way its not got water in it, and worse it was really humid/misting the day we closed it. Its guaranteed theres at least a water droplet worth of condensation in there. We are demanding it be rectified before a failure occurs, probably mid january, in the middle of a three day blizzard. As far as Im concerned, its the contractors responsibility to eat the cost of a new radio. He wants us to provide one of our spares so he can swap it, send the radio in for refurbishment, then swap it back. The issue is these are couple 4200s so the swap requires both sides of the link to have the adapters and radios swapped out, then swapped again on both when the refurbishment is complete. and we then have a radio we cant get a warranty on. The last time this contractor swapped these adapters it took 3 hours per radio. So we are talking 2 six hour outages on a primary backhaul (this brings our second provider to 2/3 of the network). sure I can play with BGP to minimize impact, but its still a minimum 6 hours of degraded service. I personally dont think we should give this contractor the option to take a brand new radio (literally less than two months old) and replace it with the same radio thats now refurbished. These are particularly painful to obtain (sub band 3 coupler radios) but aviat happens to have a set on hand. Am I being a dick about this? I think doing something as stupid as leaving a cap off on a contract job should have a memorable cost -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com ________________________________ Total Control Panel Login<https://portal.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://portal.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com> You received this message because the domain afmug.com is on your allow list.
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