Yes, the drug dealer model. Give them wide open throttle for 3 days and
then take it off. Perhaps over a weekend.
-----Original Message-----
From: Larry Smith
Sent: Wednesday, April 28, 2021 8:51 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] OT: Why isn't the internet Free?
Show them the difference. Explain it to them, how much each
streaming device wants in terms of bandwidth, then upgrade them
for 30 days. At the end of the 30 days drop them back to their
paid for plan and let them decide. We have done this a few times
and believe they always want to stay on the better plan - complain
about paying more - but do it.
--
Larry Smith
lesm...@ecsis.net
On Wed April 28 2021 09:33, Craig House wrote:
Tell them to return the new 4k TV and use the money to upgrade plans.
----- Original Message -----
From: "Nate Burke" <n...@blastcomm.com>
To: "AnimalFarm Microwave Users Group" <af@af.afmug.com>
Sent: Wednesday, April 28, 2021 9:22:57 AM
Subject: [AFMUG] OT: Why isn't the internet Free?
Every now and then you get a customer that just grinds your gears.
Customer has multiple streaming services, including Youtube TV, so they
have to be paying over $100/month for their OTT packages, but they
REFUSE to spend more than $35/month for our lowest grandfathered base
package, and continually complain about picture quality and buffering.
We've offered our higher packages, but 'I can't afford that' So we've
told them multiple times that they're not happy with us and they need to
switch to Comcast, but 'Comcast is too expensive' and 'I'm just a poor
teacher' Then they had the audacity to tell us 'I even went and bought
a new 4k Samsung smart TV thinking that would fix everything, but it's
all still grainy and still buffering!' Well, yes, it's maxing out your
plan speed. No matter how expensive of a TV you get it'll still have
that problem. I'm not sure what the problem is with upgrading their
package since apparently they can spend money on everything else.
Not really looking for any answers, just need someone to gripe to since
I'm sitting here by myself this morning.
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