We have student housing where each tenant has a 500mb fiber connection
and still get a few complaints about Zoom.
On 11/19/2020 10:55 PM, Ken Hohhof wrote:
I’m tired of customer calls about Zoom classes freezing. I don’t get
that many of them, but they go on FOREVER, and the customers keep
stressing that we MUST fix this because it is so important. Problem
is, everything is fine with their connection even if we monitor
everything in real time down to 1 second resolution, and everything
except Zoom is working fine. And we have no control over the
Chromebook or the customer supplied router, much less Zoom or the
teacher setup.
I got to thinking maybe it is related to the fact that Zoom uses UDP.
Then I found this post, which says the fix is to increase the UDP
timeout on the customer router:
https://forums.att.com/conversations/att-internet-equipment/zoom-freezedrops-on-1000-mbps-fiber/5ef0cc68917fbb4c31b21f6b
<https://forums.att.com/conversations/att-internet-equipment/zoom-freezedrops-on-1000-mbps-fiber/5ef0cc68917fbb4c31b21f6b>
Does that sound reasonable? It kind of does to me.
However, I perused the user guide for a popular home router (Netgear
R7000) and couldn’t find anything about UDP or NAT timeout settings.
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