That sounds far too long to restore service. Not knowing your full situation, they would expect service after a storm to be restored within a week max. If it's going over 2 months, that's dropping the ball.
Do temporary things to get them online like a COW or bucket truck with genny and battery power as backup. This gets over lease and power issues at least until the permanent setup can be built properly. They should be mad and looking at another provider if 2 months doesn't yield results. We would have lost all 80 customers after a week if we didn't fix service. People are very demanding with their internet now. On Fri, Oct 9, 2020, 12:20 AM Steve Jones <thatoneguyst...@gmail.com> wrote: > We lost a primary sight in July during the storms. This is a remote site > feeding around 80 customers and has been a shitshow getting back online. > They were patient for a bit. We've hit wall after wall, new lease delays, > 5ghz interference, multiple licensed links, wrong equipment, new hardware > failures, electricians running 220 to 110 circuits, contractors wife > kidnapping a kid, if it could go wrong it did. The town has had meetings > over this and we last promised to be production ready and problem free 2 > weeks ago. At this point they're shopping our lease probably. We have a > multi year breakout on the lease and can fix it, but in the interim they'll > probably colocate a competitor. Honestly, I cant blame them. > > > On Thu, Oct 8, 2020, 11:54 PM Darin Steffl <darin.ste...@mnwifi.com> > wrote: > >> Can you clarify what you mean by "80 customer site loss"? >> >> Does this mean you'll miss out on potentially 80 new customers or you'll >> lose 80 current customers if you don't do said work? >> >> If it's 80 new customers waiting for service, most will wait an extra 2 >> weeks if you explain COVID has taken out a guy. Some may go with a >> competitor but if they suck, they'll be back to you eventually. We had >> people wait up to 5 weeks for an install when we were backed up from the >> COVID rush for service between March-August. >> >> On Thu, Oct 8, 2020 at 11:46 PM Steve Jones <thatoneguyst...@gmail.com> >> wrote: >> >>> So, I have a probable covid positive contractor. >>> I know the answer here, I'm just sounding it out. >>> I'm behind as fuck with this guys work. I worked with him last weekend, >>> I've been sick with harvest flu since a couple days before, his daughter >>> tested positive the next day, his wife and other daughter the day after >>> that and he got sick wednesday. Everybody is over symptoms (wife and >>> daughter still have no taste or smell, but that lasts a long time) >>> My harvest flu symptoms havent changed, not worried about me. >>> >>> Hes wanting to catch up behind work saturday. I'm usually very risk >>> tolerant, and my house has been directly exposed a ton of times, so I know >>> it's not as easily spread as they say. >>> Its mid harvest, a farmer getting this shit right now could be >>> devastating. >>> >>> Its gonna cost us alot if he doesnt get caught up, a substantial amount. >>> Like 80 customer site loss substantial. We arent big, that's more than 5 >>> percent. >>> >>> My boss respects me after all these years, if I make a call, knowing the >>> costs like this, he will back my call, but it burns all those years of >>> trust. >>> >>> Theres like a .0001 percent chance he would spread it, zero direct >>> interaction. But hes present at grain elevators mid harvest. Grain dust >>> will drop anything airborne like a rock. It takes an exposure to a high >>> viral count to even get symptomatic. >>> >>> Tell me I'm wrong to push his work out another week or 2 >>> >>> >>> >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> >> >> -- >> Darin Steffl >> Minnesota WiFi >> www.mnwifi.com >> 507-634-WiFi >> Like us on Facebook <http://www.facebook.com/minnesotawifi> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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