Up to you.   If it’s insanely long we might charge them.   Hour or less I don’t 
care.   We do try to keep track of who the installer / service person who went 
through the training was so that we send the same person back to avoid the 
training issue.    

Mark

> On Sep 29, 2020, at 4:14 PM, Matt Hoppes <mattli...@rivervalleyinternet.net> 
> wrote:
> 
> What's standard procedure when a large facility requires you to take training 
> while on site before you can perform the install so that you know how to do 
> it the way they want (for safety?).
> 
> Is it normal to charge them for the time your tech is there for that training?
> 
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