I would run away.

 

I hate supporting my own customers routers.  I’m running into a bunch of 
customer who buy “mesh systems” and “range extenders” and add them to our 
managed router and all hell breaks loose.  Or who run a cable to their barn, 
move our PPPoE managed router from the house to the barn, and buy a new Netgear 
Nighthawk for the house, and then complain because their Internet doesn’t work. 
 With all the work and school from home, I have a bunch of people that remind 
me of a relative who can’t drive but keeps buying cars.  You tell me you don’t 
understand technology, why do you keep buying all these tech toys?  One 
customer was saying all their Alexas were saying Netgear Genie.  This was after 
a storm caused a power outage and one of their 3 Netgear routers defaulted 
itself.

 

I was asking one of our techs today if as essential workers we had “qualified 
immunity” and are allowed to shoot customers.  That led to a Judge Dredd 
discussion.

 

I say let them call Geek Squad.

 

From: AF <af-boun...@af.afmug.com> On Behalf Of Darin Steffl
Sent: Friday, September 4, 2020 1:03 PM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: Re: [AFMUG] Leasing Routers - To Customers On Other Networks?

 

Never thought about it that way but if you're good with it, it should be easy 
money! No network to support, just wifi support. 

 

On Fri, Sep 4, 2020, 12:23 PM <cg...@graytechsoftware.com 
<mailto:cg...@graytechsoftware.com> > wrote:

This feels like a bad idea, but everything is pretty bad right now.

 

The state-funded FTTH system is doing installations and taking customers. After 
customers switch, they often call us up asking for router recommendations. We 
have been saying no, our recommended gear is available only on our network… but 
we’ve already lost these customers and they’re in a new contract. Are we 
missing an opportunity here? Should we be offering to lease our routers to 
these FTTH customers for $15-20 / month?

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