Yes this was taken care of quickly on friday by Evan. My first time talking to a level 3 engineer with Cambium and I will say these guys are AWESOME. The whole "un-registered" status in CnMaestro apparently doesn't mean what I thought it did. Hitting the "sync" button is what I needed to do. Thanks Matt for getting this ticket escalated.
On Fri, Jul 24, 2020 at 6:56 PM Matt Mangriotis via AF <af@af.afmug.com> wrote: > I got Kurt… he should be sorted. > > > > (We don’t ignore tickets… sometimes the support guys get a bit overwhelmed > and have to play catch-up, working to reduce that issue, especially with > CBRS in light of the upcoming October death of Part 90!). > > > > Matt > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of * Ken Hohhof > *Sent:* Friday, July 24, 2020 4:17 PM > *To:* 'AnimalFarm Microwave Users Group' <af@af.afmug.com> > *Subject:* [ External ] Re: [AFMUG] Cambium 450 CBRS / SAS equipment > onboarding > > > > If Cambium support is ignoring your ticket, grab the email address of the > guy sending out emails about the cnMaestro Cloud software update progress > and send him a nice email asking for help. > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Kurt Fankhauser > *Sent:* Friday, July 24, 2020 3:45 PM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] Cambium 450 CBRS / SAS equipment onboarding > > > > here is what i am seeing in CNMaestro as soon as i hit the start button it > gives me an error says "already synced" > > > > On Fri, Jul 24, 2020 at 2:29 PM Josh Luthman <j...@imaginenetworksllc.com> > wrote: > > Unregistered means you didn't start the process. Once is registered you > have 3 days for the AP/SM to grab the grant. > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > > > On Fri, Jul 24, 2020 at 12:33 PM Ken Hohhof <af...@kwisp.com> wrote: > > Did you click the START button in Services>CBRS>Management Tool? It > shouldn’t take more than a minute or two. Actually it should go through > REGISTERED to GRANT to APPROVED pretty quick. > > > > The cnMaestro CBRS support folks are actually very helpful. I’ve even had > them remote control my screen, fix things, and teach me how to do stuff. > The trick may be getting the ticket past Level 1 support and assigned to > the right people. > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Kurt Fankhauser > *Sent:* Friday, July 24, 2020 10:53 AM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] Cambium 450 CBRS / SAS equipment onboarding > > > > ok thats what i thought, i did all that have two AP's that are showing up > in Maestro but CBRS status is "UNREGISTERED", has been that way for 4 days, > have a ticket in with cambium for the last 3 days and nothing so far. > > > > On Fri, Jul 24, 2020 at 11:48 AM Ken Hohhof <af...@kwisp.com> wrote: > > You only need the account with Cambium. But the CPI enters the > credentials each time he/she enters data, you can’t store them on cnMaestro. > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Kurt Fankhauser > *Sent:* Friday, July 24, 2020 9:28 AM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* [AFMUG] Cambium 450 CBRS / SAS equipment onboarding > > > > After someone takes the CPI test and gets the CPI certificate from > Federated Wireless, do you then have to create an account on the Federated > Wireless system controller website or can you just start a CBRS account > with CN Maestro and upload the certificate on CN Maestro to then be able to > start on-boarding devices? > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Faf.afmug.com%2Fmailman%2Flistinfo%2Faf_af.afmug.com&data=02%7C01%7Cmatt.mangriotis%40cambiumnetworks.com%7C3766328c57ea4f2f928808d830170111%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C637312222649976352&sdata=t0f6hPQnslA4tQf8QbR0MD44%2FckOiRadmxyHduQRW%2Bc%3D&reserved=0> > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Faf.afmug.com%2Fmailman%2Flistinfo%2Faf_af.afmug.com&data=02%7C01%7Cmatt.mangriotis%40cambiumnetworks.com%7C3766328c57ea4f2f928808d830170111%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C637312222649986340&sdata=Dau0lf6WknZp%2Fs8k1%2Bhvl9rPCqodHH6TYYejixQ2NIw%3D&reserved=0> > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Faf.afmug.com%2Fmailman%2Flistinfo%2Faf_af.afmug.com&data=02%7C01%7Cmatt.mangriotis%40cambiumnetworks.com%7C3766328c57ea4f2f928808d830170111%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C637312222649986340&sdata=Dau0lf6WknZp%2Fs8k1%2Bhvl9rPCqodHH6TYYejixQ2NIw%3D&reserved=0> > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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