We don't troubleshoot performance issues if the customer is going through a VPN. If the router is setup for a VPN, I would have him bypass it.
On Tue, Jun 23, 2020 at 10:14 AM Colin Stanners <cstann...@gmail.com> wrote: > Sounds like a whole-router VPN solution. Answer: "VPNs will often slow you > down, because they add extra processing and extra routers in the path, so > expect lower performance or problems until you fix that issue". > > On Tue, Jun 23, 2020 at 9:59 AM Ken Hohhof <af...@kwisp.com> wrote: > >> One remote IP. My attempts to determine the netblock owner come up with >> VPN-CONSUMER-NETWORK and AS32181 GigeNET, if I’m reading the info correctly. >> >> >> >> If I block that src/dst combination at the tower router, after a short >> time another pops up to replace it. Until that happens, all Internet in >> the house ceases to work. >> >> >> >> This is one of several cases that seem to be getting more prevalent as >> the COVID thing drags on, customer has teenage or adult sons who are doing >> stuff the dad doesn’t understand but factor into his complaints to his >> ISP. Usually the kids are gamers. In this case, it’s not just the kids >> traffic, everything in the house also goes over this UDP tunnel, whatever >> it is. The dad complains about things like poor YouTube video quality and >> taking a long time to buffer, or problems with his Firestick. But I don’t >> see that traffic as normal HTTPS or even TCP, just this one UDP connection. >> >> >> >> I’ve had other customer calls that lead me to believe the kids are doing >> things like using QoS on the router to deprioritize other family members, >> or block their MAC address, or changing the WiFi password, along with stuff >> I have no problem with like snaking a long Ethernet cable down the hallway >> from the router to their bedroom. All in the name of gaming superiority. >> >> >> >> >> >> *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Colin Stanners >> *Sent:* Monday, June 22, 2020 11:31 PM >> *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> >> *Subject:* Re: [AFMUG] VPN? >> >> >> >> To how many different hosts is the traffic going? That'll give you an >> idea if it's VPN or something like TOR. Usually if customers are doing >> something weird and complaining about performance, we first say to stop >> that weird activity so that our benchmarks (speed / ping / MTR tests) work. >> >> >> >> On Mon, Jun 22, 2020, 7:27 PM Ken Hohhof <af...@kwisp.com> wrote: >> >> What does it mean if 100% of a customer’s traffic is UDP between high >> numbered ports? Does this mean they have configured a VPN service using >> their router? If so, would you still troubleshoot any weird complaints of >> Internet performance, or make them turn it off first? >> >> >> >> Or does this mean something different that I’m not thinking of? >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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