Have you checked the latency to the speedtest servers?

Have you captured the speedtest with a capture tool (wireshark) and looked
for retransmissions?

Even though it has largely not a problem anymore, latency can affect TCP/IP
performance.   Also, even tiny packet loss can cause problems in obtaining
full speed.

Is their iperf server perhaps running UDP and yours running TCP?


On Fri, Nov 15, 2019 at 5:12 PM Matt Hoppes <
mattli...@rivervalleyinternet.net> wrote:

> I’m at a loss on this one.
>
> We have a circuit with a fiber provider that aggregate at prime time can
> hit 800mbps download.
>
> However, with a high end laptop connected directly to the fiber NID we
> can’t get more than 200-250mbps sustained download to any speed test (
> speedtest.net, fast.com, speed.ui.com) and it just starts slowly going
> down. Upload is around 800mbps.
>
> Same laptop on a Level3 circuit will easily hit gigabit in both
> directions.
>
> We setup an iperf server and see the same thing. The provider brings an
> iperf server in and they can hit the proper speeds going to an off net
> iperf server they have.  Provider speed tests to our iperf server and gets
> the slower speeds.
>
> They say because they can’t find an issue when using their iperf server
> there is no issue.
>
> I don’t even know what to suggest at this point.
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>


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