We typically don’t provide the userids and passwords for the customer to use the app. We haven’t had anyone ask to do so. If they would ask, our thought is that we would change the password to something different than our normal admin passwords and they would be on their own. If they need help, they’ll have to provide their password to us. That has been the plan, but no one has asked to be able to use the app. They just want better wifi coverage 😊. They could disable those remote options, if they do, we can’t help them until they re-enable.
Regards, David Coudron From: AF <af-boun...@af.afmug.com> On Behalf Of Clint Wiley Sent: Thursday, September 5, 2019 2:03 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Mesh whole house wifi Ok, that’s about what we do with our ONT’s now. One last question (thanks for all the help): If the customer uses the app for things like pausing wifi, setting limits, etc, can they change or disable the remote login access or username and password? From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of David Coudron <david.coud...@advantenon.com<mailto:david.coud...@advantenon.com>> Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Date: Thursday, September 5, 2019 at 3:00 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Mesh whole house wifi We don’t do much proactively for remote management. We just preconfigure the device as we do with our regular routers. We put our management user ids and passwords on the device and set up the SSIDs to what we want. We set them up to remotely pingable and able to be remotely logged in to. If the customers wants any of the default info changed, we can do that all remotely at that point. We don’t do any active monitoring other than ICMP. Thanks, David Coudron From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> On Behalf Of Clint Wiley Sent: Thursday, September 5, 2019 1:55 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Mesh whole house wifi Hi David, Do you mind sharing a little more about how you remotely manage them? I set one up a couple of years ago for my parents and my recollection was that it worked great. Thanks, From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of David Coudron <david.coud...@advantenon.com<mailto:david.coud...@advantenon.com>> Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Date: Thursday, September 5, 2019 at 2:48 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Mesh whole house wifi We looked at a bunch of different options and decided to provide Netgear Orbi Mesh. What we looked at was: Ubiquiti Amplifi – worked great in our tests, but there is no remote management option Calix Gigacenter – also worked great, but really need to commit to their cloud management. That was too big a commitment for just the few meshes we do TP Link, Google and a bunch of others – all would likely work, but most didn’t have remote management and/or a dedicated backhaul channel. Mikrotik – Not really in the same category, but wasn’t a serious consideration as it was way to complicated and under performing Netgear checked the boxes that were important to us: Readily available Remotely manageable Dedicated backhaul channel Reasonably priced Passed our simple testing Regards, David Coudron From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> On Behalf Of Clint Wiley Sent: Thursday, September 5, 2019 1:36 PM To: af@af.afmug.com<mailto:af@af.afmug.com> Subject: [AFMUG] Mesh whole house wifi Hi all, For those of you offering ‘whole house’ wifi services, what are you deploying? We know that the one sore point for our users is wifi coverage. Our ONT vendor (zhone) has been promising a solution for almost a year now but it still isn’t ready and, quite frankly, lacks the end user management features others might have. We’d like remote management so we can assist in setting SSID’s and changing passwords, et. Thanks, Clint
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