I think there are a couple of issues. First, people who attempt to use
email on their phone with some crappy email interface can barely
actually send the email, let alone leave any identifiable information.
Second is people who are not even slightly technical who just don't know
how to use email. E.g.: We have a neighbor with whom we share a private
road. He will dig up an email string from 3 years ago and "reply all",
even though the subject line is 3 years old and has nothing to do with
what he's talking about today.
IOW, I don't think it's so much etiquette as it is ignorance.
bp
<part15sbs{at}gmail{dot}com>
On 7/1/2019 4:08 AM, Nate Burke wrote:
So I've noticed a slide recently of what I would consider 'Email
Etiquette' Customers send an email with no subject line. Or reply to
an old email, with a new topic. EG: our billing system sends out
automated invoices. A customer will just reply to one of those
emails, weeks later, with a service issue. Doesn't bother to change
the subject line or anything. Another common email is just an email
with the text "my internet is down" No name/address/phone, anything
else identifiable. sometimes the email they use is in our system and
we can find it that way, other times not.
At some point I must have learned how to use email, I'm guessing
people no longer learn that.
And don't get me started on the people that text the main office
number. I mean, we do get the SMS messages, but again, usually it's
just a text like 'Internet is not working' With nothing else to know
who it is.
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