Hi,
We are facing the same issue since May 5. Today (May 8), we see batch jobs
in state RUNNING since May 6:
SELECT batch_job.id, batch_job.status,
batch_job.metadata.creation_date_time,
batch_job.metadata.estimated_completion_ratio FROM batch_job WHERE
batch_job.status != DONE ORDER BY batch_job.metadata.creation_date_time
LIMIT 4
batch_job {
resource_name: "customers/50.....307/batchJobs/9016872863"
metadata {
creation_date_time: "2022-05-06 06:23:50"
estimated_completion_ratio: 0.0
}
status: RUNNING
id: 9016872863
}
batch_job {
resource_name: "customers/50.....307/batchJobs/9016708636"
metadata {
creation_date_time: "2022-05-06 06:23:51"
estimated_completion_ratio: 0.0
}
status: RUNNING
id: 9016708636
}
batch_job {
resource_name: "customers/50.....307/batchJobs/9020761205"
metadata {
creation_date_time: "2022-05-06 12:33:30"
estimated_completion_ratio: 0.0
}
status: RUNNING
id: 9020761205
}
batch_job {
resource_name: "customers/50.....307/batchJobs/9030551684"
metadata {
creation_date_time: "2022-05-07 12:14:41"
estimated_completion_ratio: 0.0
}
status: RUNNING
id: 9030551684
}
Is the job Id sufficient to investigate this on your side or should I send
the customer ID in private as well?
Thanks for your support.
Best,
Christian
On Friday, May 6, 2022 at 4:29:50 PM UTC+2 jaume....@channable.com wrote:
> Hi,
>
> We've replied with some logs as well.
> Also, we are over 2000 BatchJobs for different customers that are in this
> state right now...
>
> We have seen that one of the affected BatchJobs (with 7 CREATE AdGroupAd
> operations!) finished after 48 hours.
> So it seems to be that it's just very slowly being processed, but waiting
> for 48hours doesn't seem like a good approach.
>
> Hope to hear from you,
> Thanks.
>
> On Friday, May 6, 2022 at 2:50:35 PM UTC+2 ska...@armis.tech wrote:
>
>> Hi,
>>
>> I sent the request/response privately, I'm not sure if it was well
>> received?
>>
>> do you have an update on this issue as it's blocking our business
>> operations!
>>
>> Le jeudi 5 mai 2022 à 17:28:01 UTC+2, adsapi a écrit :
>>
>>> Hello Everyone,
>>>
>>> Thanks for reaching out to the Google Ads API Forum.
>>>
>>> I can see that you are all having issues with BatchJobs requests.
>>> However, could you please provide us with the complete *request*
>>> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request>
>>>
>>> and *response*
>>> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response>
>>>
>>> logs with the *request-id*
>>> <https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id>
>>>
>>> generated for the BatchJobs requests where we can see said observed
>>> behavior via the *Reply privately to author* option, so I can report
>>> this to my rest of the team?
>>>
>>> For the client library, logging can be enabled by navigating to the
>>> Client libraries > Your client library (ex Java) > Logging documentation,
>>> which you can access from this link
>>> <https://developers.google.com/google-ads/api/docs/client-libs>.
>>>
>>> Regards,
>>> [image: Google Logo]
>>> Yasar
>>> Google Ads API Team
>>>
>>>
>>> ref:_00D1U1174p._5004Q2aQjmG:ref
>>>
>>
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