Hi Peter,
Thanks for responding, I've just sent debugging info in private message.
However it might be not worth to check that details as I'm interested in
general adswer:
The problem is I see Failure:
{"errors":[{"errorCode":{"authorizationError":"CUSTOMER_NOT_ENABLED"},"message":"The
customer can't be used because it isn't enabled."}],"requestId":"*"}
only in debug logs. I'm following the code of this official example
https://github.com/googleads/google-ads-php/blob/24928aeaf39acdab213f714b61b40828b1b8c8ec/examples/AccountManagement/GetAccountHierarchy.php
and I get only 'Given value is not an instance of Google\Protobuf\Any.'
message when I try - catch:
try {
$accounts_hierarchy +=
$this->createCustomerClientToHierarchy($root_customer_id);
} catch (Throwable $error) {
print_r($error->getMessage()); -> outputs 'Given value is not an instance
of Google\Protobuf\Any.'
}
I wonder how can I modify the code to get exact error info
""errors":[{"errorCode":{"authorizationError":"CUSTOMER_NOT_ENABLED"},"message":"The
customer can't be used because it isn't enabled."}" ?
Thanks!
On Monday, January 24, 2022 at 7:38:04 AM UTC+2 adsapi wrote:
> Hi Oksana,
>
> Thank you for reaching out and for providing these details.
>
> However, in order for our team to investigate further the cause of the
> CUSTOMER_NOT_ENABLED
> <https://developers.google.com/google-ads/api/reference/rpc/v9/AuthorizationErrorEnum.AuthorizationError?hl=en#customer_not_enabled>
>
> error, could you also provide the complete request
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
>
> and response
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
>
> logs, with the request-id
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
> ?
>
> If you haven't yet, logging can be enabled by referring to this PHP
> logging
> <https://developers.google.com/google-ads/api/docs/client-libs/php/logging?hl=en>
>
> guide. You may then send the requested information via the *Reply
> privately to author* option, and if this option is not available, you may
> send the details directly to our googleadsa...@google.com alias instead.
>
> In addition, could you also confirm if the account in your API request is
> cancelled
> or inactive
> <https://support.google.com/google-ads/answer/7619129?hl=en#:~:text=Your%20Google%20Ads%20account%20has,your%20inactive%20Google%20Ads%20account.>?
>
> If yes, you will need to reactivate
> <https://support.google.com/google-ads/answer/2375392?hl=en#zippy=%2Cwhat-will-happen-to-my-ads-when-i-reactivate-my-account%2Cwhat-if-i-never-requested-to-cancel-my-account%2Cwhat-if-i-also-deleted-my-google-account%2Cwhat-if-i-dont-see-an-option-to-reactivate>
>
> them first before you may manage its details via the API.
>
> Best regards,
>
> [image: Google Logo]
> Peter Laurence Napa Oliquino
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2VOH6Z:ref
>
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