Hi Mark,
Thank you for your response.
For us to further check your concern, it will be best if you can provide us
with the complete request and response logs. You can send these to us via Reply
privately to the author option. If this option is not available, please send it
directly to googleadsapi-supp...@google.com. Furthermore, the other reason why
the issue occurred is because the account where you requested on the API
transaction is inactive or cancelled. You can also verify it in your end by
checking this help center article.
On the other hand, I've deleted your recent and previous response as it
contains private information. Below is the copy of your post with scrubbed
information.
Regards,
Princess Pamela Pineda
Google Ads API Team
Hi Google Ads
I'm a support engineer at AppsFlyer.
We are pulling cost data through your Ads API.
Recently, we encountered many 403 error like below:
{:error {:code 403, :message "The caller does not have permission", :status
"PERMISSION_DENIED", :details [{:@type
"type.googleapis.com/google.ads.googleads.v8.errors.GoogleAdsFailure", :errors
[{:errorCode {:authorizationError "CUSTOMER_NOT_ENABLED"}, :message "The
customer can't be used because it isn't enabled."}], :requestId
"xxxxxxxxxxxxxxxx"}]}}
The related account is xxxxxxxxxxxxxxxxxxx
We would like to know in which situation this error may happen and how to avoid
it.
Thanks,
Mark Liu
AppsFlyer Support Team
Hi Adsapi
Thanks for your reply.
Currently, I couldn't get the request and response log.
The request ID could be found in the response message and the account is
xxxxxxxxxxxxxxxxxxxxx
{:error {:code 403, :message "The caller does not have permission", :status
"PERMISSION_DENIED", :details [{:@type
"type.googleapis.com/google.ads.googleads.v8.errors.GoogleAdsFailure", :errors
[{:errorCode {:authorizationError "CUSTOMER_NOT_ENABLED"}, :message "The
customer can't be used because it isn't enabled."}], :requestId
"xxxxxxxxxxxxxxxxxxxxxx"}]}}
Not sure if you could use the two pieces of info to have a close look at the
issue.
Regards,
Mark Liu
AppsFlyer Support Team
ref:_00D1U1174p._5004Q2Rx6y4:ref
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